{"id":"ea84e729-334f-4cf1-a4bf-4f22e72c7fa6","name":"Sales Policy & Return Policy","description":"Converted from document: Sales Policy & Return Policy","menus":[],"slug":"sales-policy-return-policy-707","components":[{"id":"e8115eff-d07f-4f06-826a-dcac35e92cf5","component_type":{"type":"text"},"title":"","content":"SALES POLICY & RETURN POLICY","url":null,"size_h":100,"size_w":100,"styles":{"color":"#1a1a2e","fontSize":"32px","textAlign":"center","fontWeight":"bold","marginBottom":"24px","letterSpacing":"1px"},"settings":{},"order":1,"parent_frames":[],"files":[],"created_at":"2026-05-28T00:48:46.242554Z","modified_at":"2026-05-28T00:48:46.242567Z"},{"id":"ed3a9424-6747-4ec0-8742-fa39de5dbd49","component_type":{"type":"text"},"title":"","content":"Business: Ferrero Effective Date: May 28, 2026","url":null,"size_h":100,"size_w":100,"styles":{"color":"#34495e","fontSize":"16px","lineHeight":"1.7","marginBottom":"14px"},"settings":{},"order":2,"parent_frames":[],"files":[],"created_at":"2026-05-28T00:48:46.243502Z","modified_at":"2026-05-28T00:48:46.243515Z"},{"id":"0745c280-7647-4806-84ce-eff25e6a541d","component_type":{"type":"text"},"title":"","content":"1. GENERAL SALES TERMS","url":null,"size_h":100,"size_w":100,"styles":{"color":"#2c3e50","fontSize":"20px","marginTop":"28px","fontWeight":"bold","borderBottom":"1px solid #ecf0f1","marginBottom":"8px","paddingBottom":"4px"},"settings":{},"order":3,"parent_frames":[],"files":[],"created_at":"2026-05-28T00:48:46.244456Z","modified_at":"2026-05-28T00:48:46.244467Z"},{"id":"0bd828f6-daf6-44d9-b2c3-1dc20cfbdd6e","component_type":{"type":"text"},"title":"","content":"All purchases made from Ferrero (\"Company\") are subject to these Sales Terms and Return Policy. By completing a purchase, the customer acknowledges and agrees to the  terms set forth herein.","url":null,"size_h":100,"size_w":100,"styles":{"color":"#34495e","fontSize":"16px","lineHeight":"1.7","marginBottom":"14px"},"settings":{},"order":4,"parent_frames":[],"files":[],"created_at":"2026-05-28T00:48:46.245370Z","modified_at":"2026-05-28T00:48:46.245381Z"},{"id":"9631d208-9623-45d6-bb98-0322154157dc","component_type":{"type":"text"},"title":"","content":"2. PRICING AND PAYMENT","url":null,"size_h":100,"size_w":100,"styles":{"color":"#2c3e50","fontSize":"20px","marginTop":"28px","fontWeight":"bold","borderBottom":"1px solid #ecf0f1","marginBottom":"8px","paddingBottom":"4px"},"settings":{},"order":5,"parent_frames":[],"files":[],"created_at":"2026-05-28T00:48:46.246168Z","modified_at":"2026-05-28T00:48:46.246178Z"},{"id":"982a3978-70a1-4b2d-8557-7ce818d91e47","component_type":{"type":"text"},"title":"","content":"• All prices are listed in [Currency] and are inclusive/exclusive of applicable taxes.\n• The Company reserves the right to modify prices at any time without prior notice.  Price","url":null,"size_h":100,"size_w":100,"styles":{"color":"#34495e","fontSize":"16px","lineHeight":"1.7","paddingLeft":"28px","marginBottom":"14px"},"settings":{"items":["All prices are listed in [Currency] and are inclusive/exclusive of applicable taxes.","The Company reserves the right to modify prices at any time without prior notice.  Price"]},"order":6,"parent_frames":[],"files":[],"created_at":"2026-05-28T00:48:46.246976Z","modified_at":"2026-05-28T00:48:46.246986Z"},{"id":"75a29234-c755-4f4e-831f-03c3f0928b53","component_type":{"type":"text"},"title":"","content":"changes will not affect confirmed orders.","url":null,"size_h":100,"size_w":100,"styles":{"color":"#34495e","fontSize":"16px","lineHeight":"1.7","marginBottom":"14px"},"settings":{},"order":7,"parent_frames":[],"files":[],"created_at":"2026-05-28T00:48:46.247841Z","modified_at":"2026-05-28T00:48:46.247851Z"},{"id":"899de929-fb0d-4a6e-81d4-46f4a59245fe","component_type":{"type":"text"},"title":"","content":"• Accepted payment methods: [list methods: credit/debit card, bank transfer, etc.].\n• Payment is due at the time of order placement unless otherwise agreed in writing.","url":null,"size_h":100,"size_w":100,"styles":{"color":"#34495e","fontSize":"16px","lineHeight":"1.7","paddingLeft":"28px","marginBottom":"14px"},"settings":{"items":["Accepted payment methods: [list methods: credit/debit card, bank transfer, etc.].","Payment is due at the time of order placement unless otherwise agreed in writing."]},"order":8,"parent_frames":[],"files":[],"created_at":"2026-05-28T00:48:46.248560Z","modified_at":"2026-05-28T00:48:46.248570Z"},{"id":"69fa8998-18d4-400f-acba-8942544aa98d","component_type":{"type":"text"},"title":"","content":"3. ORDER PROCESSING","url":null,"size_h":100,"size_w":100,"styles":{"color":"#2c3e50","fontSize":"20px","marginTop":"28px","fontWeight":"bold","borderBottom":"1px solid #ecf0f1","marginBottom":"8px","paddingBottom":"4px"},"settings":{},"order":9,"parent_frames":[],"files":[],"created_at":"2026-05-28T00:48:46.249440Z","modified_at":"2026-05-28T00:48:46.249450Z"},{"id":"b728c214-b24f-4c7c-bd0b-0959cbdafe68","component_type":{"type":"text"},"title":"","content":"• Orders are processed within [X] business days upon receipt of payment confirmation.\n• The Company reserves the right to cancel or refuse any order, in which case a full","url":null,"size_h":100,"size_w":100,"styles":{"color":"#34495e","fontSize":"16px","lineHeight":"1.7","paddingLeft":"28px","marginBottom":"14px"},"settings":{"items":["Orders are processed within [X] business days upon receipt of payment confirmation.","The Company reserves the right to cancel or refuse any order, in which case a full"]},"order":10,"parent_frames":[],"files":[],"created_at":"2026-05-28T00:48:46.250234Z","modified_at":"2026-05-28T00:48:46.250243Z"},{"id":"a70ff74f-a025-48fb-82ef-70de4573a995","component_type":{"type":"text"},"title":"","content":"refund will be issued.","url":null,"size_h":100,"size_w":100,"styles":{"color":"#34495e","fontSize":"16px","lineHeight":"1.7","marginBottom":"14px"},"settings":{},"order":11,"parent_frames":[],"files":[],"created_at":"2026-05-28T00:48:46.250949Z","modified_at":"2026-05-28T00:48:46.250959Z"},{"id":"1136dce8-1cae-4b53-af6a-493501814403","component_type":{"type":"text"},"title":"","content":"4. DELIVERY","url":null,"size_h":100,"size_w":100,"styles":{"color":"#2c3e50","fontSize":"20px","marginTop":"28px","fontWeight":"bold","borderBottom":"1px solid #ecf0f1","marginBottom":"8px","paddingBottom":"4px"},"settings":{},"order":12,"parent_frames":[],"files":[],"created_at":"2026-05-28T00:48:46.251768Z","modified_at":"2026-05-28T00:48:46.251777Z"},{"id":"620a2684-17bd-444b-9330-5def1a8b5769","component_type":{"type":"text"},"title":"","content":"• Estimated delivery times are [X-Y] business days from dispatch. These are estimates  only","url":null,"size_h":100,"size_w":100,"styles":{"color":"#34495e","fontSize":"16px","lineHeight":"1.7","paddingLeft":"28px","marginBottom":"14px"},"settings":{"items":["Estimated delivery times are [X-Y] business days from dispatch. These are estimates  only"]},"order":13,"parent_frames":[],"files":[],"created_at":"2026-05-28T00:48:46.252502Z","modified_at":"2026-05-28T00:48:46.252511Z"},{"id":"71dd06c8-45e5-42e6-90e6-6adc2f7564db","component_type":{"type":"text"},"title":"","content":"and not guaranteed.","url":null,"size_h":100,"size_w":100,"styles":{"color":"#34495e","fontSize":"16px","lineHeight":"1.7","marginBottom":"14px"},"settings":{},"order":14,"parent_frames":[],"files":[],"created_at":"2026-05-28T00:48:46.253254Z","modified_at":"2026-05-28T00:48:46.253263Z"},{"id":"a4fa5589-06ab-49e9-99f6-45c1456e548f","component_type":{"type":"text"},"title":"","content":"• The risk of loss or damage passes to the customer upon delivery.\n• Shipping fees, if applicable, are disclosed at checkout.","url":null,"size_h":100,"size_w":100,"styles":{"color":"#34495e","fontSize":"16px","lineHeight":"1.7","paddingLeft":"28px","marginBottom":"14px"},"settings":{"items":["The risk of loss or damage passes to the customer upon delivery.","Shipping fees, if applicable, are disclosed at checkout."]},"order":15,"parent_frames":[],"files":[],"created_at":"2026-05-28T00:48:46.253891Z","modified_at":"2026-05-28T00:48:46.253900Z"},{"id":"15b6e12e-4dc1-4af8-9c52-f70a0c2a9a26","component_type":{"type":"text"},"title":"","content":"5. RETURNS & EXCHANGES","url":null,"size_h":100,"size_w":100,"styles":{"color":"#2c3e50","fontSize":"20px","marginTop":"28px","fontWeight":"bold","borderBottom":"1px solid #ecf0f1","marginBottom":"8px","paddingBottom":"4px"},"settings":{},"order":16,"parent_frames":[],"files":[],"created_at":"2026-05-28T00:48:46.255392Z","modified_at":"2026-05-28T00:48:46.255401Z"},{"id":"53130ec0-5cb6-4c61-8b4d-3071ec402dcb","component_type":{"type":"text"},"title":"","content":"5.1 Eligibility","url":null,"size_h":100,"size_w":100,"styles":{"color":"#2c3e50","fontSize":"20px","marginTop":"28px","fontWeight":"bold","borderBottom":"1px solid #ecf0f1","marginBottom":"8px","paddingBottom":"4px"},"settings":{},"order":17,"parent_frames":[],"files":[],"created_at":"2026-05-28T00:48:46.256090Z","modified_at":"2026-05-28T00:48:46.256099Z"},{"id":"b2d74d83-f0dc-4d14-b91f-cf49d7122878","component_type":{"type":"text"},"title":"","content":"• Items are eligible for return within [30] days of the delivery date.\n• Products must be returned in their original, unused condition, with all original  packaging","url":null,"size_h":100,"size_w":100,"styles":{"color":"#34495e","fontSize":"16px","lineHeight":"1.7","paddingLeft":"28px","marginBottom":"14px"},"settings":{"items":["Items are eligible for return within [30] days of the delivery date.","Products must be returned in their original, unused condition, with all original  packaging"]},"order":18,"parent_frames":[],"files":[],"created_at":"2026-05-28T00:48:46.256938Z","modified_at":"2026-05-28T00:48:46.256947Z"},{"id":"2c328214-6c32-4c38-879d-4304431bcdfe","component_type":{"type":"text"},"title":"","content":"and documentation.","url":null,"size_h":100,"size_w":100,"styles":{"color":"#34495e","fontSize":"16px","lineHeight":"1.7","marginBottom":"14px"},"settings":{},"order":19,"parent_frames":[],"files":[],"created_at":"2026-05-28T00:48:46.257610Z","modified_at":"2026-05-28T00:48:46.257619Z"},{"id":"fb4625a7-47fa-4df1-b9c4-935286804e96","component_type":{"type":"text"},"title":"","content":"• The following items are non-returnable: [list exclusions, e.g., digital downloads,","url":null,"size_h":100,"size_w":100,"styles":{"color":"#34495e","fontSize":"16px","lineHeight":"1.7","paddingLeft":"28px","marginBottom":"14px"},"settings":{"items":["The following items are non-returnable: [list exclusions, e.g., digital downloads,"]},"order":20,"parent_frames":[],"files":[],"created_at":"2026-05-28T00:48:46.258236Z","modified_at":"2026-05-28T00:48:46.258245Z"},{"id":"2ceccabb-092c-4a75-b880-ccc3d9827a06","component_type":{"type":"text"},"title":"","content":"personalized items, perishable goods].","url":null,"size_h":100,"size_w":100,"styles":{"color":"#34495e","fontSize":"16px","lineHeight":"1.7","marginBottom":"14px"},"settings":{},"order":21,"parent_frames":[],"files":[],"created_at":"2026-05-28T00:48:46.258889Z","modified_at":"2026-05-28T00:48:46.258898Z"},{"id":"2805e539-85c4-4431-8f47-e1464ded10ad","component_type":{"type":"text"},"title":"","content":"5.2 Return Process","url":null,"size_h":100,"size_w":100,"styles":{"color":"#2c3e50","fontSize":"20px","marginTop":"28px","fontWeight":"bold","borderBottom":"1px solid #ecf0f1","marginBottom":"8px","paddingBottom":"4px"},"settings":{},"order":22,"parent_frames":[],"files":[],"created_at":"2026-05-28T00:48:46.259576Z","modified_at":"2026-05-28T00:48:46.259585Z"},{"id":"7d705022-27a0-4eaf-b427-71ef3b48c5a7","component_type":{"type":"text"},"title":"","content":"• To initiate a return, contact us at [contact details] with your order number and  reason","url":null,"size_h":100,"size_w":100,"styles":{"color":"#34495e","fontSize":"16px","lineHeight":"1.7","paddingLeft":"28px","marginBottom":"14px"},"settings":{"items":["To initiate a return, contact us at [contact details] with your order number and  reason"]},"order":23,"parent_frames":[],"files":[],"created_at":"2026-05-28T00:48:46.260346Z","modified_at":"2026-05-28T00:48:46.260356Z"},{"id":"2adbebfc-28d8-4f10-b944-858af3d22363","component_type":{"type":"text"},"title":"","content":"for return.","url":null,"size_h":100,"size_w":100,"styles":{"color":"#34495e","fontSize":"16px","lineHeight":"1.7","marginBottom":"14px"},"settings":{},"order":24,"parent_frames":[],"files":[],"created_at":"2026-05-28T00:48:46.261004Z","modified_at":"2026-05-28T00:48:46.261013Z"},{"id":"ed661b3b-a470-46d4-b2ff-fa0fefeebf67","component_type":{"type":"text"},"title":"","content":"• The Company will provide a Return Merchandise Authorization (RMA) number and return","url":null,"size_h":100,"size_w":100,"styles":{"color":"#34495e","fontSize":"16px","lineHeight":"1.7","paddingLeft":"28px","marginBottom":"14px"},"settings":{"items":["The Company will provide a Return Merchandise Authorization (RMA) number and return"]},"order":25,"parent_frames":[],"files":[],"created_at":"2026-05-28T00:48:46.261717Z","modified_at":"2026-05-28T00:48:46.261726Z"},{"id":"090b13c0-8fb7-4119-aaaa-c4894264dd7e","component_type":{"type":"text"},"title":"","content":"shipping instructions.","url":null,"size_h":100,"size_w":100,"styles":{"color":"#34495e","fontSize":"16px","lineHeight":"1.7","marginBottom":"14px"},"settings":{},"order":26,"parent_frames":[],"files":[],"created_at":"2026-05-28T00:48:46.262456Z","modified_at":"2026-05-28T00:48:46.262465Z"},{"id":"63c1f6e7-1554-47b3-8baa-cb69e6e6555b","component_type":{"type":"text"},"title":"","content":"• Return shipping costs are the customer's responsibility unless the return is due to a","url":null,"size_h":100,"size_w":100,"styles":{"color":"#34495e","fontSize":"16px","lineHeight":"1.7","paddingLeft":"28px","marginBottom":"14px"},"settings":{"items":["Return shipping costs are the customer's responsibility unless the return is due to a"]},"order":27,"parent_frames":[],"files":[],"created_at":"2026-05-28T00:48:46.263257Z","modified_at":"2026-05-28T00:48:46.263266Z"},{"id":"87e47819-7050-4a89-993f-32bf81c22422","component_type":{"type":"text"},"title":"","content":"Company error or defective product.","url":null,"size_h":100,"size_w":100,"styles":{"color":"#34495e","fontSize":"16px","lineHeight":"1.7","marginBottom":"14px"},"settings":{},"order":28,"parent_frames":[],"files":[],"created_at":"2026-05-28T00:48:46.263993Z","modified_at":"2026-05-28T00:48:46.264013Z"},{"id":"0f1cd56d-010d-4dd0-b66d-cec59bb50fb3","component_type":{"type":"text"},"title":"","content":"5.3 Refunds","url":null,"size_h":100,"size_w":100,"styles":{"color":"#2c3e50","fontSize":"20px","marginTop":"28px","fontWeight":"bold","borderBottom":"1px solid #ecf0f1","marginBottom":"8px","paddingBottom":"4px"},"settings":{},"order":29,"parent_frames":[],"files":[],"created_at":"2026-05-28T00:48:46.264820Z","modified_at":"2026-05-28T00:48:46.264829Z"},{"id":"ebfe5381-d332-4bac-a448-d36aeca197dd","component_type":{"type":"text"},"title":"","content":"• Approved refunds will be processed within [5-10] business days of receiving the  returned item.\n• Refunds will be issued to the original payment method.\n• Original shipping costs are non-refundable unless the return is due to a Company  error.","url":null,"size_h":100,"size_w":100,"styles":{"color":"#34495e","fontSize":"16px","lineHeight":"1.7","paddingLeft":"28px","marginBottom":"14px"},"settings":{"items":["Approved refunds will be processed within [5-10] business days of receiving the  returned item.","Refunds will be issued to the original payment method.","Original shipping costs are non-refundable unless the return is due to a Company  error."]},"order":30,"parent_frames":[],"files":[],"created_at":"2026-05-28T00:48:46.265594Z","modified_at":"2026-05-28T00:48:46.265603Z"},{"id":"43f126b4-3134-49d0-926a-8133ac7a02e6","component_type":{"type":"text"},"title":"","content":"6. DEFECTIVE OR INCORRECT ITEMS","url":null,"size_h":100,"size_w":100,"styles":{"color":"#2c3e50","fontSize":"20px","marginTop":"28px","fontWeight":"bold","borderBottom":"1px solid #ecf0f1","marginBottom":"8px","paddingBottom":"4px"},"settings":{},"order":31,"parent_frames":[],"files":[],"created_at":"2026-05-28T00:48:46.266449Z","modified_at":"2026-05-28T00:48:46.266458Z"},{"id":"5bb7ca08-ff9a-4f8e-9ac4-50c62f2e47a5","component_type":{"type":"text"},"title":"","content":"If you receive a defective or incorrect item, please contact us within [7] days of  delivery. The Company will arrange for a replacement or full refund, including return shipping  costs.","url":null,"size_h":100,"size_w":100,"styles":{"color":"#34495e","fontSize":"16px","lineHeight":"1.7","marginBottom":"14px"},"settings":{},"order":32,"parent_frames":[],"files":[],"created_at":"2026-05-28T00:48:46.267262Z","modified_at":"2026-05-28T00:48:46.267272Z"},{"id":"127e91fa-ec80-4919-8929-f0dee1b2a2ab","component_type":{"type":"text"},"title":"","content":"7. WARRANTY","url":null,"size_h":100,"size_w":100,"styles":{"color":"#2c3e50","fontSize":"20px","marginTop":"28px","fontWeight":"bold","borderBottom":"1px solid #ecf0f1","marginBottom":"8px","paddingBottom":"4px"},"settings":{},"order":33,"parent_frames":[],"files":[],"created_at":"2026-05-28T00:48:46.267938Z","modified_at":"2026-05-28T00:48:46.267948Z"},{"id":"a14ee438-d0d4-454d-a1bc-ee928c7e8992","component_type":{"type":"text"},"title":"","content":"Products sold by Ferrero are covered by a [X-month/year] warranty against  manufacturing defects, unless otherwise stated. This warranty does not cover damage caused by misuse, accidental damage, or unauthorized modifications.","url":null,"size_h":100,"size_w":100,"styles":{"color":"#34495e","fontSize":"16px","lineHeight":"1.7","marginBottom":"14px"},"settings":{},"order":34,"parent_frames":[],"files":[],"created_at":"2026-05-28T00:48:46.268610Z","modified_at":"2026-05-28T00:48:46.268619Z"},{"id":"34bc9a5d-f00b-46a7-b05e-b2dd97cd721a","component_type":{"type":"text"},"title":"","content":"8. LIMITATION OF LIABILITY","url":null,"size_h":100,"size_w":100,"styles":{"color":"#2c3e50","fontSize":"20px","marginTop":"28px","fontWeight":"bold","borderBottom":"1px solid #ecf0f1","marginBottom":"8px","paddingBottom":"4px"},"settings":{},"order":35,"parent_frames":[],"files":[],"created_at":"2026-05-28T00:48:46.269285Z","modified_at":"2026-05-28T00:48:46.269294Z"},{"id":"43317a28-bf5e-4a0f-936a-8f637b54d919","component_type":{"type":"text"},"title":"","content":"The Company's liability for any claim arising from a purchase shall not exceed the  purchase price of the item giving rise to the claim.","url":null,"size_h":100,"size_w":100,"styles":{"color":"#34495e","fontSize":"16px","lineHeight":"1.7","marginBottom":"14px"},"settings":{},"order":36,"parent_frames":[],"files":[],"created_at":"2026-05-28T00:48:46.270065Z","modified_at":"2026-05-28T00:48:46.270074Z"},{"id":"efdf180a-4bb7-4b06-9c70-53fae72b5772","component_type":{"type":"text"},"title":"","content":"9. GOVERNING LAW","url":null,"size_h":100,"size_w":100,"styles":{"color":"#2c3e50","fontSize":"20px","marginTop":"28px","fontWeight":"bold","borderBottom":"1px solid #ecf0f1","marginBottom":"8px","paddingBottom":"4px"},"settings":{},"order":37,"parent_frames":[],"files":[],"created_at":"2026-05-28T00:48:46.270859Z","modified_at":"2026-05-28T00:48:46.270868Z"},{"id":"91c8daa3-c0fa-4742-815b-00064882daa5","component_type":{"type":"text"},"title":"","content":"These terms shall be governed by the laws of [Jurisdiction].","url":null,"size_h":100,"size_w":100,"styles":{"color":"#34495e","fontSize":"16px","lineHeight":"1.7","marginBottom":"14px"},"settings":{},"order":38,"parent_frames":[],"files":[],"created_at":"2026-05-28T00:48:46.271597Z","modified_at":"2026-05-28T00:48:46.271606Z"},{"id":"757ee3e0-670d-4841-8c2c-d38a05b2a5f8","component_type":{"type":"text"},"title":"","content":"10. 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