{"id":"7964ed44-6770-4871-a81e-fb24a3d8ecd7","name":"Sales Policy & Return Policy","description":"Converted from document: Sales Policy & Return Policy","menus":[],"slug":"sales-policy-return-policy-705","components":[{"id":"e93b8834-1e82-4ae9-85e1-d10d4d77a5fa","component_type":{"type":"text"},"title":"","content":"SALES POLICY & RETURN POLICY","url":null,"size_h":100,"size_w":100,"styles":{"color":"#1a1a2e","fontSize":"32px","textAlign":"center","fontWeight":"bold","marginBottom":"24px","letterSpacing":"1px"},"settings":{},"order":1,"parent_frames":[],"files":[],"created_at":"2026-05-28T00:47:04.827526Z","modified_at":"2026-05-28T00:47:04.827540Z"},{"id":"44c436c0-896e-40f5-9417-95721bc5baca","component_type":{"type":"text"},"title":"","content":"Business: Mondelez International Nutrition Science Effective Date: May 28, 2026","url":null,"size_h":100,"size_w":100,"styles":{"color":"#34495e","fontSize":"16px","lineHeight":"1.7","marginBottom":"14px"},"settings":{},"order":2,"parent_frames":[],"files":[],"created_at":"2026-05-28T00:47:04.828447Z","modified_at":"2026-05-28T00:47:04.828458Z"},{"id":"55719eb6-44ec-40c7-8951-758587e5317e","component_type":{"type":"text"},"title":"","content":"1. GENERAL SALES TERMS","url":null,"size_h":100,"size_w":100,"styles":{"color":"#2c3e50","fontSize":"20px","marginTop":"28px","fontWeight":"bold","borderBottom":"1px solid #ecf0f1","marginBottom":"8px","paddingBottom":"4px"},"settings":{},"order":3,"parent_frames":[],"files":[],"created_at":"2026-05-28T00:47:04.829314Z","modified_at":"2026-05-28T00:47:04.829324Z"},{"id":"35007b50-95cc-4bd1-9114-4e25f2d68d80","component_type":{"type":"text"},"title":"","content":"All purchases made from Mondelez International Nutrition Science (\"Company\") are subject to these Sales Terms and Return Policy. By completing a purchase, the customer acknowledges and agrees to the  terms set forth herein.","url":null,"size_h":100,"size_w":100,"styles":{"color":"#34495e","fontSize":"16px","lineHeight":"1.7","marginBottom":"14px"},"settings":{},"order":4,"parent_frames":[],"files":[],"created_at":"2026-05-28T00:47:04.830193Z","modified_at":"2026-05-28T00:47:04.830202Z"},{"id":"05ca48af-3942-4462-95e8-6c5063a33898","component_type":{"type":"text"},"title":"","content":"2. PRICING AND PAYMENT","url":null,"size_h":100,"size_w":100,"styles":{"color":"#2c3e50","fontSize":"20px","marginTop":"28px","fontWeight":"bold","borderBottom":"1px solid #ecf0f1","marginBottom":"8px","paddingBottom":"4px"},"settings":{},"order":5,"parent_frames":[],"files":[],"created_at":"2026-05-28T00:47:04.831053Z","modified_at":"2026-05-28T00:47:04.831064Z"},{"id":"3bac61bd-7efe-4a46-9199-45e5d47155f0","component_type":{"type":"text"},"title":"","content":"• All prices are listed in [Currency] and are inclusive/exclusive of applicable taxes.\n• The Company reserves the right to modify prices at any time without prior notice.  Price","url":null,"size_h":100,"size_w":100,"styles":{"color":"#34495e","fontSize":"16px","lineHeight":"1.7","paddingLeft":"28px","marginBottom":"14px"},"settings":{"items":["All prices are listed in [Currency] and are inclusive/exclusive of applicable taxes.","The Company reserves the right to modify prices at any time without prior notice.  Price"]},"order":6,"parent_frames":[],"files":[],"created_at":"2026-05-28T00:47:04.831972Z","modified_at":"2026-05-28T00:47:04.831981Z"},{"id":"a86353ee-bcb0-4291-8571-d638ec901d4d","component_type":{"type":"text"},"title":"","content":"changes will not affect confirmed orders.","url":null,"size_h":100,"size_w":100,"styles":{"color":"#34495e","fontSize":"16px","lineHeight":"1.7","marginBottom":"14px"},"settings":{},"order":7,"parent_frames":[],"files":[],"created_at":"2026-05-28T00:47:04.832894Z","modified_at":"2026-05-28T00:47:04.832904Z"},{"id":"4f049ffb-1268-44c7-b15a-6e623dd7d43c","component_type":{"type":"text"},"title":"","content":"• Accepted payment methods: [list methods: credit/debit card, bank transfer, etc.].\n• Payment is due at the time of order placement unless otherwise agreed in writing.","url":null,"size_h":100,"size_w":100,"styles":{"color":"#34495e","fontSize":"16px","lineHeight":"1.7","paddingLeft":"28px","marginBottom":"14px"},"settings":{"items":["Accepted payment methods: [list methods: credit/debit card, bank transfer, etc.].","Payment is due at the time of order placement unless otherwise agreed in writing."]},"order":8,"parent_frames":[],"files":[],"created_at":"2026-05-28T00:47:04.833718Z","modified_at":"2026-05-28T00:47:04.833727Z"},{"id":"93c893c2-d197-48ef-92ef-adfa30ea8f78","component_type":{"type":"text"},"title":"","content":"3. ORDER PROCESSING","url":null,"size_h":100,"size_w":100,"styles":{"color":"#2c3e50","fontSize":"20px","marginTop":"28px","fontWeight":"bold","borderBottom":"1px solid #ecf0f1","marginBottom":"8px","paddingBottom":"4px"},"settings":{},"order":9,"parent_frames":[],"files":[],"created_at":"2026-05-28T00:47:04.834638Z","modified_at":"2026-05-28T00:47:04.834647Z"},{"id":"8dce8c39-97c8-425e-a08f-01a215c243f8","component_type":{"type":"text"},"title":"","content":"• Orders are processed within [X] business days upon receipt of payment confirmation.\n• The Company reserves the right to cancel or refuse any order, in which case a full","url":null,"size_h":100,"size_w":100,"styles":{"color":"#34495e","fontSize":"16px","lineHeight":"1.7","paddingLeft":"28px","marginBottom":"14px"},"settings":{"items":["Orders are processed within [X] business days upon receipt of payment confirmation.","The Company reserves the right to cancel or refuse any order, in which case a full"]},"order":10,"parent_frames":[],"files":[],"created_at":"2026-05-28T00:47:04.835503Z","modified_at":"2026-05-28T00:47:04.835512Z"},{"id":"3ddaf1e4-f29a-44ea-9eb4-ca6c99f0b54f","component_type":{"type":"text"},"title":"","content":"refund will be issued.","url":null,"size_h":100,"size_w":100,"styles":{"color":"#34495e","fontSize":"16px","lineHeight":"1.7","marginBottom":"14px"},"settings":{},"order":11,"parent_frames":[],"files":[],"created_at":"2026-05-28T00:47:04.836431Z","modified_at":"2026-05-28T00:47:04.836442Z"},{"id":"56bd8a3d-a4ac-4443-a943-7a5a44921a20","component_type":{"type":"text"},"title":"","content":"4. DELIVERY","url":null,"size_h":100,"size_w":100,"styles":{"color":"#2c3e50","fontSize":"20px","marginTop":"28px","fontWeight":"bold","borderBottom":"1px solid #ecf0f1","marginBottom":"8px","paddingBottom":"4px"},"settings":{},"order":12,"parent_frames":[],"files":[],"created_at":"2026-05-28T00:47:04.837251Z","modified_at":"2026-05-28T00:47:04.837260Z"},{"id":"43be580a-7742-43c0-8f0a-c279863bdf87","component_type":{"type":"text"},"title":"","content":"• Estimated delivery times are [X-Y] business days from dispatch. These are estimates  only","url":null,"size_h":100,"size_w":100,"styles":{"color":"#34495e","fontSize":"16px","lineHeight":"1.7","paddingLeft":"28px","marginBottom":"14px"},"settings":{"items":["Estimated delivery times are [X-Y] business days from dispatch. These are estimates  only"]},"order":13,"parent_frames":[],"files":[],"created_at":"2026-05-28T00:47:04.838100Z","modified_at":"2026-05-28T00:47:04.838108Z"},{"id":"7496b594-a497-49ad-b1d4-8f068d61f10f","component_type":{"type":"text"},"title":"","content":"and not guaranteed.","url":null,"size_h":100,"size_w":100,"styles":{"color":"#34495e","fontSize":"16px","lineHeight":"1.7","marginBottom":"14px"},"settings":{},"order":14,"parent_frames":[],"files":[],"created_at":"2026-05-28T00:47:04.838801Z","modified_at":"2026-05-28T00:47:04.838810Z"},{"id":"e75583d1-7ebb-477b-b796-e218c3619ff3","component_type":{"type":"text"},"title":"","content":"• The risk of loss or damage passes to the customer upon delivery.\n• Shipping fees, if applicable, are disclosed at checkout.","url":null,"size_h":100,"size_w":100,"styles":{"color":"#34495e","fontSize":"16px","lineHeight":"1.7","paddingLeft":"28px","marginBottom":"14px"},"settings":{"items":["The risk of loss or damage passes to the customer upon delivery.","Shipping fees, if applicable, are disclosed at checkout."]},"order":15,"parent_frames":[],"files":[],"created_at":"2026-05-28T00:47:04.840482Z","modified_at":"2026-05-28T00:47:04.840491Z"},{"id":"dc73318e-264e-4a9f-9b47-36ef2552f7aa","component_type":{"type":"text"},"title":"","content":"5. RETURNS & EXCHANGES","url":null,"size_h":100,"size_w":100,"styles":{"color":"#2c3e50","fontSize":"20px","marginTop":"28px","fontWeight":"bold","borderBottom":"1px solid #ecf0f1","marginBottom":"8px","paddingBottom":"4px"},"settings":{},"order":16,"parent_frames":[],"files":[],"created_at":"2026-05-28T00:47:04.841211Z","modified_at":"2026-05-28T00:47:04.841220Z"},{"id":"d472b336-165f-4feb-bdbb-48efeb7fee03","component_type":{"type":"text"},"title":"","content":"5.1 Eligibility","url":null,"size_h":100,"size_w":100,"styles":{"color":"#2c3e50","fontSize":"20px","marginTop":"28px","fontWeight":"bold","borderBottom":"1px solid #ecf0f1","marginBottom":"8px","paddingBottom":"4px"},"settings":{},"order":17,"parent_frames":[],"files":[],"created_at":"2026-05-28T00:47:04.842016Z","modified_at":"2026-05-28T00:47:04.842025Z"},{"id":"f9521871-e7cf-4eb6-869b-49ba49cacdf3","component_type":{"type":"text"},"title":"","content":"• Items are eligible for return within [30] days of the delivery date.\n• Products must be returned in their original, unused condition, with all original  packaging","url":null,"size_h":100,"size_w":100,"styles":{"color":"#34495e","fontSize":"16px","lineHeight":"1.7","paddingLeft":"28px","marginBottom":"14px"},"settings":{"items":["Items are eligible for return within [30] days of the delivery date.","Products must be returned in their original, unused condition, with all original  packaging"]},"order":18,"parent_frames":[],"files":[],"created_at":"2026-05-28T00:47:04.842725Z","modified_at":"2026-05-28T00:47:04.842734Z"},{"id":"0c3aa77b-4414-45e1-a437-cc96bb4c2c73","component_type":{"type":"text"},"title":"","content":"and documentation.","url":null,"size_h":100,"size_w":100,"styles":{"color":"#34495e","fontSize":"16px","lineHeight":"1.7","marginBottom":"14px"},"settings":{},"order":19,"parent_frames":[],"files":[],"created_at":"2026-05-28T00:47:04.843504Z","modified_at":"2026-05-28T00:47:04.843513Z"},{"id":"f167e5f6-3cbc-469b-a7f9-3ecbd4730ee6","component_type":{"type":"text"},"title":"","content":"• The following items are non-returnable: [list exclusions, e.g., digital downloads,","url":null,"size_h":100,"size_w":100,"styles":{"color":"#34495e","fontSize":"16px","lineHeight":"1.7","paddingLeft":"28px","marginBottom":"14px"},"settings":{"items":["The following items are non-returnable: [list exclusions, e.g., digital downloads,"]},"order":20,"parent_frames":[],"files":[],"created_at":"2026-05-28T00:47:04.844349Z","modified_at":"2026-05-28T00:47:04.844358Z"},{"id":"3e2a975c-3111-4a73-ad38-12dd2cb97080","component_type":{"type":"text"},"title":"","content":"personalized items, perishable goods].","url":null,"size_h":100,"size_w":100,"styles":{"color":"#34495e","fontSize":"16px","lineHeight":"1.7","marginBottom":"14px"},"settings":{},"order":21,"parent_frames":[],"files":[],"created_at":"2026-05-28T00:47:04.845211Z","modified_at":"2026-05-28T00:47:04.845220Z"},{"id":"d88dfb21-0582-44e0-8f6f-07ad412af14d","component_type":{"type":"text"},"title":"","content":"5.2 Return Process","url":null,"size_h":100,"size_w":100,"styles":{"color":"#2c3e50","fontSize":"20px","marginTop":"28px","fontWeight":"bold","borderBottom":"1px solid #ecf0f1","marginBottom":"8px","paddingBottom":"4px"},"settings":{},"order":22,"parent_frames":[],"files":[],"created_at":"2026-05-28T00:47:04.845997Z","modified_at":"2026-05-28T00:47:04.846005Z"},{"id":"cf53935c-b62b-46f8-aa30-871febf9073c","component_type":{"type":"text"},"title":"","content":"• To initiate a return, contact us at [contact details] with your order number and  reason","url":null,"size_h":100,"size_w":100,"styles":{"color":"#34495e","fontSize":"16px","lineHeight":"1.7","paddingLeft":"28px","marginBottom":"14px"},"settings":{"items":["To initiate a return, contact us at [contact details] with your order number and  reason"]},"order":23,"parent_frames":[],"files":[],"created_at":"2026-05-28T00:47:04.846704Z","modified_at":"2026-05-28T00:47:04.846713Z"},{"id":"a641a70f-a053-4e90-88a7-4e22af91fad1","component_type":{"type":"text"},"title":"","content":"for return.","url":null,"size_h":100,"size_w":100,"styles":{"color":"#34495e","fontSize":"16px","lineHeight":"1.7","marginBottom":"14px"},"settings":{},"order":24,"parent_frames":[],"files":[],"created_at":"2026-05-28T00:47:04.847522Z","modified_at":"2026-05-28T00:47:04.847531Z"},{"id":"17870b19-f3ee-4a7d-8b1d-0f7b25eae590","component_type":{"type":"text"},"title":"","content":"• The Company will provide a Return Merchandise Authorization (RMA) number and return","url":null,"size_h":100,"size_w":100,"styles":{"color":"#34495e","fontSize":"16px","lineHeight":"1.7","paddingLeft":"28px","marginBottom":"14px"},"settings":{"items":["The Company will provide a Return Merchandise Authorization (RMA) number and return"]},"order":25,"parent_frames":[],"files":[],"created_at":"2026-05-28T00:47:04.848358Z","modified_at":"2026-05-28T00:47:04.848368Z"},{"id":"4b5ce686-e97d-4ef5-b6cc-24f067cd3cab","component_type":{"type":"text"},"title":"","content":"shipping instructions.","url":null,"size_h":100,"size_w":100,"styles":{"color":"#34495e","fontSize":"16px","lineHeight":"1.7","marginBottom":"14px"},"settings":{},"order":26,"parent_frames":[],"files":[],"created_at":"2026-05-28T00:47:04.849154Z","modified_at":"2026-05-28T00:47:04.849163Z"},{"id":"3a1b4238-61e6-405a-a0ff-8ce1ae59902c","component_type":{"type":"text"},"title":"","content":"• Return shipping costs are the customer's responsibility unless the return is due to a","url":null,"size_h":100,"size_w":100,"styles":{"color":"#34495e","fontSize":"16px","lineHeight":"1.7","paddingLeft":"28px","marginBottom":"14px"},"settings":{"items":["Return shipping costs are the customer's responsibility unless the return is due to a"]},"order":27,"parent_frames":[],"files":[],"created_at":"2026-05-28T00:47:04.850138Z","modified_at":"2026-05-28T00:47:04.850147Z"},{"id":"c984d76a-d350-48ea-860a-2456e00b1ee4","component_type":{"type":"text"},"title":"","content":"Company error or defective product.","url":null,"size_h":100,"size_w":100,"styles":{"color":"#34495e","fontSize":"16px","lineHeight":"1.7","marginBottom":"14px"},"settings":{},"order":28,"parent_frames":[],"files":[],"created_at":"2026-05-28T00:47:04.850903Z","modified_at":"2026-05-28T00:47:04.850913Z"},{"id":"36b6df6c-4242-476e-8b2d-21336637c11d","component_type":{"type":"text"},"title":"","content":"5.3 Refunds","url":null,"size_h":100,"size_w":100,"styles":{"color":"#2c3e50","fontSize":"20px","marginTop":"28px","fontWeight":"bold","borderBottom":"1px solid #ecf0f1","marginBottom":"8px","paddingBottom":"4px"},"settings":{},"order":29,"parent_frames":[],"files":[],"created_at":"2026-05-28T00:47:04.851740Z","modified_at":"2026-05-28T00:47:04.851753Z"},{"id":"13665fe2-a112-43ab-a231-d44dca79ac37","component_type":{"type":"text"},"title":"","content":"• Approved refunds will be processed within [5-10] business days of receiving the  returned item.\n• Refunds will be issued to the original payment method.\n• Original shipping costs are non-refundable unless the return is due to a Company  error.","url":null,"size_h":100,"size_w":100,"styles":{"color":"#34495e","fontSize":"16px","lineHeight":"1.7","paddingLeft":"28px","marginBottom":"14px"},"settings":{"items":["Approved refunds will be processed within [5-10] business days of receiving the  returned item.","Refunds will be issued to the original payment method.","Original shipping costs are non-refundable unless the return is due to a Company  error."]},"order":30,"parent_frames":[],"files":[],"created_at":"2026-05-28T00:47:04.852494Z","modified_at":"2026-05-28T00:47:04.852504Z"},{"id":"3cd7b296-5790-4c57-82d8-d4675a3f7288","component_type":{"type":"text"},"title":"","content":"6. DEFECTIVE OR INCORRECT ITEMS","url":null,"size_h":100,"size_w":100,"styles":{"color":"#2c3e50","fontSize":"20px","marginTop":"28px","fontWeight":"bold","borderBottom":"1px solid #ecf0f1","marginBottom":"8px","paddingBottom":"4px"},"settings":{},"order":31,"parent_frames":[],"files":[],"created_at":"2026-05-28T00:47:04.853464Z","modified_at":"2026-05-28T00:47:04.853474Z"},{"id":"f4c2a2c6-7e35-4102-9443-208e8cb08c4f","component_type":{"type":"text"},"title":"","content":"If you receive a defective or incorrect item, please contact us within [7] days of  delivery. The Company will arrange for a replacement or full refund, including return shipping  costs.","url":null,"size_h":100,"size_w":100,"styles":{"color":"#34495e","fontSize":"16px","lineHeight":"1.7","marginBottom":"14px"},"settings":{},"order":32,"parent_frames":[],"files":[],"created_at":"2026-05-28T00:47:04.854272Z","modified_at":"2026-05-28T00:47:04.854281Z"},{"id":"12907265-8e43-461d-ae73-ba21e5a366e2","component_type":{"type":"text"},"title":"","content":"7. WARRANTY","url":null,"size_h":100,"size_w":100,"styles":{"color":"#2c3e50","fontSize":"20px","marginTop":"28px","fontWeight":"bold","borderBottom":"1px solid #ecf0f1","marginBottom":"8px","paddingBottom":"4px"},"settings":{},"order":33,"parent_frames":[],"files":[],"created_at":"2026-05-28T00:47:04.855089Z","modified_at":"2026-05-28T00:47:04.855099Z"},{"id":"25f54247-4945-4f4b-89ca-651e24ac84ac","component_type":{"type":"text"},"title":"","content":"Products sold by Mondelez International Nutrition Science are covered by a [X-month/year] warranty against  manufacturing defects, unless otherwise stated. This warranty does not cover damage caused by misuse, accidental damage, or unauthorized modifications.","url":null,"size_h":100,"size_w":100,"styles":{"color":"#34495e","fontSize":"16px","lineHeight":"1.7","marginBottom":"14px"},"settings":{},"order":34,"parent_frames":[],"files":[],"created_at":"2026-05-28T00:47:04.857016Z","modified_at":"2026-05-28T00:47:04.857025Z"},{"id":"c46e5996-4bdb-4456-8b27-cf406c1e1873","component_type":{"type":"text"},"title":"","content":"8. LIMITATION OF LIABILITY","url":null,"size_h":100,"size_w":100,"styles":{"color":"#2c3e50","fontSize":"20px","marginTop":"28px","fontWeight":"bold","borderBottom":"1px solid #ecf0f1","marginBottom":"8px","paddingBottom":"4px"},"settings":{},"order":35,"parent_frames":[],"files":[],"created_at":"2026-05-28T00:47:04.857789Z","modified_at":"2026-05-28T00:47:04.857797Z"},{"id":"b7255e63-479e-46ea-9897-a97763927929","component_type":{"type":"text"},"title":"","content":"The Company's liability for any claim arising from a purchase shall not exceed the  purchase price of the item giving rise to the claim.","url":null,"size_h":100,"size_w":100,"styles":{"color":"#34495e","fontSize":"16px","lineHeight":"1.7","marginBottom":"14px"},"settings":{},"order":36,"parent_frames":[],"files":[],"created_at":"2026-05-28T00:47:04.858451Z","modified_at":"2026-05-28T00:47:04.858459Z"},{"id":"192c5670-451b-44e6-afda-1d90cd5c135b","component_type":{"type":"text"},"title":"","content":"9. GOVERNING LAW","url":null,"size_h":100,"size_w":100,"styles":{"color":"#2c3e50","fontSize":"20px","marginTop":"28px","fontWeight":"bold","borderBottom":"1px solid #ecf0f1","marginBottom":"8px","paddingBottom":"4px"},"settings":{},"order":37,"parent_frames":[],"files":[],"created_at":"2026-05-28T00:47:04.859184Z","modified_at":"2026-05-28T00:47:04.859193Z"},{"id":"67067b67-a826-4dab-8e8b-db650f5731a2","component_type":{"type":"text"},"title":"","content":"These terms shall be governed by the laws of [Jurisdiction].","url":null,"size_h":100,"size_w":100,"styles":{"color":"#34495e","fontSize":"16px","lineHeight":"1.7","marginBottom":"14px"},"settings":{},"order":38,"parent_frames":[],"files":[],"created_at":"2026-05-28T00:47:04.860018Z","modified_at":"2026-05-28T00:47:04.860027Z"},{"id":"d0319245-6954-4475-b5c0-0a4779fe9c2b","component_type":{"type":"text"},"title":"","content":"10. 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