{"id":"18f1e7e8-89e3-483e-979f-1b6ac3920b16","name":"Sales Policy & Return Policy","description":"Converted from document: Sales Policy & Return Policy","menus":[],"slug":"sales-policy-return-policy-694","components":[{"id":"4a2e6298-515e-4cf6-91a5-e968dcf2995e","component_type":{"type":"text"},"title":"","content":"SALES POLICY & RETURN POLICY","url":null,"size_h":100,"size_w":100,"styles":{"color":"#1a1a2e","fontSize":"32px","textAlign":"center","fontWeight":"bold","marginBottom":"24px","letterSpacing":"1px"},"settings":{},"order":1,"parent_frames":[],"files":[],"created_at":"2026-05-28T00:39:22.184146Z","modified_at":"2026-05-28T00:39:22.184160Z"},{"id":"72ee5e4b-3c7f-4c78-b28d-e9cc7c1a0e8b","component_type":{"type":"text"},"title":"","content":"Business: Microsoft Effective Date: May 28, 2026","url":null,"size_h":100,"size_w":100,"styles":{"color":"#34495e","fontSize":"16px","lineHeight":"1.7","marginBottom":"14px"},"settings":{},"order":2,"parent_frames":[],"files":[],"created_at":"2026-05-28T00:39:22.185533Z","modified_at":"2026-05-28T00:39:22.185546Z"},{"id":"27a09897-22e7-4747-9dca-0494faea9d5a","component_type":{"type":"text"},"title":"","content":"1. GENERAL SALES TERMS","url":null,"size_h":100,"size_w":100,"styles":{"color":"#2c3e50","fontSize":"20px","marginTop":"28px","fontWeight":"bold","borderBottom":"1px solid #ecf0f1","marginBottom":"8px","paddingBottom":"4px"},"settings":{},"order":3,"parent_frames":[],"files":[],"created_at":"2026-05-28T00:39:22.187831Z","modified_at":"2026-05-28T00:39:22.187844Z"},{"id":"5cededbf-6e3c-4853-9cf0-fc37545bf19e","component_type":{"type":"text"},"title":"","content":"All purchases made from Microsoft (\"Company\") are subject to these Sales Terms and Return Policy. By completing a purchase, the customer acknowledges and agrees to the  terms set forth herein.","url":null,"size_h":100,"size_w":100,"styles":{"color":"#34495e","fontSize":"16px","lineHeight":"1.7","marginBottom":"14px"},"settings":{},"order":4,"parent_frames":[],"files":[],"created_at":"2026-05-28T00:39:22.188658Z","modified_at":"2026-05-28T00:39:22.188669Z"},{"id":"6857b650-de5b-420a-9451-0180c7c244b3","component_type":{"type":"text"},"title":"","content":"2. PRICING AND PAYMENT","url":null,"size_h":100,"size_w":100,"styles":{"color":"#2c3e50","fontSize":"20px","marginTop":"28px","fontWeight":"bold","borderBottom":"1px solid #ecf0f1","marginBottom":"8px","paddingBottom":"4px"},"settings":{},"order":5,"parent_frames":[],"files":[],"created_at":"2026-05-28T00:39:22.189909Z","modified_at":"2026-05-28T00:39:22.189920Z"},{"id":"5f8e3a83-2b9d-4bae-947a-d3e21567743d","component_type":{"type":"text"},"title":"","content":"• All prices are listed in [Currency] and are inclusive/exclusive of applicable taxes.\n• The Company reserves the right to modify prices at any time without prior notice.  Price","url":null,"size_h":100,"size_w":100,"styles":{"color":"#34495e","fontSize":"16px","lineHeight":"1.7","paddingLeft":"28px","marginBottom":"14px"},"settings":{"items":["All prices are listed in [Currency] and are inclusive/exclusive of applicable taxes.","The Company reserves the right to modify prices at any time without prior notice.  Price"]},"order":6,"parent_frames":[],"files":[],"created_at":"2026-05-28T00:39:22.190953Z","modified_at":"2026-05-28T00:39:22.190964Z"},{"id":"cfc516a6-513e-4b8c-bd7a-dfb604ca222d","component_type":{"type":"text"},"title":"","content":"changes will not affect confirmed orders.","url":null,"size_h":100,"size_w":100,"styles":{"color":"#34495e","fontSize":"16px","lineHeight":"1.7","marginBottom":"14px"},"settings":{},"order":7,"parent_frames":[],"files":[],"created_at":"2026-05-28T00:39:22.191763Z","modified_at":"2026-05-28T00:39:22.191773Z"},{"id":"b9cc2f15-6c58-48d6-afb1-35a46cd5a73a","component_type":{"type":"text"},"title":"","content":"• Accepted payment methods: [list methods: credit/debit card, bank transfer, etc.].\n• Payment is due at the time of order placement unless otherwise agreed in writing.","url":null,"size_h":100,"size_w":100,"styles":{"color":"#34495e","fontSize":"16px","lineHeight":"1.7","paddingLeft":"28px","marginBottom":"14px"},"settings":{"items":["Accepted payment methods: [list methods: credit/debit card, bank transfer, etc.].","Payment is due at the time of order placement unless otherwise agreed in writing."]},"order":8,"parent_frames":[],"files":[],"created_at":"2026-05-28T00:39:22.193831Z","modified_at":"2026-05-28T00:39:22.193845Z"},{"id":"ea5d9fab-a734-41a9-ac95-bc98430f7737","component_type":{"type":"text"},"title":"","content":"3. ORDER PROCESSING","url":null,"size_h":100,"size_w":100,"styles":{"color":"#2c3e50","fontSize":"20px","marginTop":"28px","fontWeight":"bold","borderBottom":"1px solid #ecf0f1","marginBottom":"8px","paddingBottom":"4px"},"settings":{},"order":9,"parent_frames":[],"files":[],"created_at":"2026-05-28T00:39:22.194868Z","modified_at":"2026-05-28T00:39:22.194879Z"},{"id":"8b880840-71b2-4661-bfd6-4ae1ca83130b","component_type":{"type":"text"},"title":"","content":"• Orders are processed within [X] business days upon receipt of payment confirmation.\n• The Company reserves the right to cancel or refuse any order, in which case a full","url":null,"size_h":100,"size_w":100,"styles":{"color":"#34495e","fontSize":"16px","lineHeight":"1.7","paddingLeft":"28px","marginBottom":"14px"},"settings":{"items":["Orders are processed within [X] business days upon receipt of payment confirmation.","The Company reserves the right to cancel or refuse any order, in which case a full"]},"order":10,"parent_frames":[],"files":[],"created_at":"2026-05-28T00:39:22.196547Z","modified_at":"2026-05-28T00:39:22.196557Z"},{"id":"816ca3e7-4d04-463b-b40a-ff40de69312f","component_type":{"type":"text"},"title":"","content":"refund will be issued.","url":null,"size_h":100,"size_w":100,"styles":{"color":"#34495e","fontSize":"16px","lineHeight":"1.7","marginBottom":"14px"},"settings":{},"order":11,"parent_frames":[],"files":[],"created_at":"2026-05-28T00:39:22.198447Z","modified_at":"2026-05-28T00:39:22.198456Z"},{"id":"bf9bafd8-d937-4a90-b7bd-00d6d2fd1333","component_type":{"type":"text"},"title":"","content":"4. DELIVERY","url":null,"size_h":100,"size_w":100,"styles":{"color":"#2c3e50","fontSize":"20px","marginTop":"28px","fontWeight":"bold","borderBottom":"1px solid #ecf0f1","marginBottom":"8px","paddingBottom":"4px"},"settings":{},"order":12,"parent_frames":[],"files":[],"created_at":"2026-05-28T00:39:22.199299Z","modified_at":"2026-05-28T00:39:22.199308Z"},{"id":"5472b1e2-2604-496f-8d58-ea43c99bbdbc","component_type":{"type":"text"},"title":"","content":"• Estimated delivery times are [X-Y] business days from dispatch. These are estimates  only","url":null,"size_h":100,"size_w":100,"styles":{"color":"#34495e","fontSize":"16px","lineHeight":"1.7","paddingLeft":"28px","marginBottom":"14px"},"settings":{"items":["Estimated delivery times are [X-Y] business days from dispatch. These are estimates  only"]},"order":13,"parent_frames":[],"files":[],"created_at":"2026-05-28T00:39:22.200189Z","modified_at":"2026-05-28T00:39:22.200257Z"},{"id":"d33fcac3-dfda-4b33-a701-4ff60d2b4963","component_type":{"type":"text"},"title":"","content":"and not guaranteed.","url":null,"size_h":100,"size_w":100,"styles":{"color":"#34495e","fontSize":"16px","lineHeight":"1.7","marginBottom":"14px"},"settings":{},"order":14,"parent_frames":[],"files":[],"created_at":"2026-05-28T00:39:22.201887Z","modified_at":"2026-05-28T00:39:22.201896Z"},{"id":"2e0843b6-a37e-4a96-a6d6-c8a4eb0506b3","component_type":{"type":"text"},"title":"","content":"• The risk of loss or damage passes to the customer upon delivery.\n• Shipping fees, if applicable, are disclosed at checkout.","url":null,"size_h":100,"size_w":100,"styles":{"color":"#34495e","fontSize":"16px","lineHeight":"1.7","paddingLeft":"28px","marginBottom":"14px"},"settings":{"items":["The risk of loss or damage passes to the customer upon delivery.","Shipping fees, if applicable, are disclosed at checkout."]},"order":15,"parent_frames":[],"files":[],"created_at":"2026-05-28T00:39:22.202710Z","modified_at":"2026-05-28T00:39:22.202719Z"},{"id":"c438e942-7602-42cb-a2c3-8f19c37d8870","component_type":{"type":"text"},"title":"","content":"5. RETURNS & EXCHANGES","url":null,"size_h":100,"size_w":100,"styles":{"color":"#2c3e50","fontSize":"20px","marginTop":"28px","fontWeight":"bold","borderBottom":"1px solid #ecf0f1","marginBottom":"8px","paddingBottom":"4px"},"settings":{},"order":16,"parent_frames":[],"files":[],"created_at":"2026-05-28T00:39:22.204815Z","modified_at":"2026-05-28T00:39:22.204824Z"},{"id":"35cf40cd-57db-4881-8cb6-979356368189","component_type":{"type":"text"},"title":"","content":"5.1 Eligibility","url":null,"size_h":100,"size_w":100,"styles":{"color":"#2c3e50","fontSize":"20px","marginTop":"28px","fontWeight":"bold","borderBottom":"1px solid #ecf0f1","marginBottom":"8px","paddingBottom":"4px"},"settings":{},"order":17,"parent_frames":[],"files":[],"created_at":"2026-05-28T00:39:22.207030Z","modified_at":"2026-05-28T00:39:22.207039Z"},{"id":"19e019ed-2ce8-4d75-a093-7b96ff31ad2a","component_type":{"type":"text"},"title":"","content":"• Items are eligible for return within [30] days of the delivery date.\n• Products must be returned in their original, unused condition, with all original  packaging","url":null,"size_h":100,"size_w":100,"styles":{"color":"#34495e","fontSize":"16px","lineHeight":"1.7","paddingLeft":"28px","marginBottom":"14px"},"settings":{"items":["Items are eligible for return within [30] days of the delivery date.","Products must be returned in their original, unused condition, with all original  packaging"]},"order":18,"parent_frames":[],"files":[],"created_at":"2026-05-28T00:39:22.207886Z","modified_at":"2026-05-28T00:39:22.207895Z"},{"id":"c57a897a-df70-4ea1-bcb3-daf00b97c389","component_type":{"type":"text"},"title":"","content":"and documentation.","url":null,"size_h":100,"size_w":100,"styles":{"color":"#34495e","fontSize":"16px","lineHeight":"1.7","marginBottom":"14px"},"settings":{},"order":19,"parent_frames":[],"files":[],"created_at":"2026-05-28T00:39:22.208606Z","modified_at":"2026-05-28T00:39:22.208616Z"},{"id":"25242fc3-944e-4072-905a-6adf3d05b646","component_type":{"type":"text"},"title":"","content":"• The following items are non-returnable: [list exclusions, e.g., digital downloads,","url":null,"size_h":100,"size_w":100,"styles":{"color":"#34495e","fontSize":"16px","lineHeight":"1.7","paddingLeft":"28px","marginBottom":"14px"},"settings":{"items":["The following items are non-returnable: [list exclusions, e.g., digital downloads,"]},"order":20,"parent_frames":[],"files":[],"created_at":"2026-05-28T00:39:22.210241Z","modified_at":"2026-05-28T00:39:22.210251Z"},{"id":"dba3e745-4bed-4c4b-801b-afcd53e7963a","component_type":{"type":"text"},"title":"","content":"personalized items, perishable goods].","url":null,"size_h":100,"size_w":100,"styles":{"color":"#34495e","fontSize":"16px","lineHeight":"1.7","marginBottom":"14px"},"settings":{},"order":21,"parent_frames":[],"files":[],"created_at":"2026-05-28T00:39:22.211100Z","modified_at":"2026-05-28T00:39:22.211109Z"},{"id":"c8f7e372-eea6-427d-bc9f-78951fc3929d","component_type":{"type":"text"},"title":"","content":"5.2 Return Process","url":null,"size_h":100,"size_w":100,"styles":{"color":"#2c3e50","fontSize":"20px","marginTop":"28px","fontWeight":"bold","borderBottom":"1px solid #ecf0f1","marginBottom":"8px","paddingBottom":"4px"},"settings":{},"order":22,"parent_frames":[],"files":[],"created_at":"2026-05-28T00:39:22.211899Z","modified_at":"2026-05-28T00:39:22.211908Z"},{"id":"80c82857-87cf-4a88-a669-4837d34e1440","component_type":{"type":"text"},"title":"","content":"• To initiate a return, contact us at [contact details] with your order number and  reason","url":null,"size_h":100,"size_w":100,"styles":{"color":"#34495e","fontSize":"16px","lineHeight":"1.7","paddingLeft":"28px","marginBottom":"14px"},"settings":{"items":["To initiate a return, contact us at [contact details] with your order number and  reason"]},"order":23,"parent_frames":[],"files":[],"created_at":"2026-05-28T00:39:22.212741Z","modified_at":"2026-05-28T00:39:22.212751Z"},{"id":"4a0bf12f-8d93-47a1-8a2a-757ae2061572","component_type":{"type":"text"},"title":"","content":"for return.","url":null,"size_h":100,"size_w":100,"styles":{"color":"#34495e","fontSize":"16px","lineHeight":"1.7","marginBottom":"14px"},"settings":{},"order":24,"parent_frames":[],"files":[],"created_at":"2026-05-28T00:39:22.213537Z","modified_at":"2026-05-28T00:39:22.213546Z"},{"id":"755da7fc-506b-49a4-8b0f-e95f8ad40ffc","component_type":{"type":"text"},"title":"","content":"• The Company will provide a Return Merchandise Authorization (RMA) number and return","url":null,"size_h":100,"size_w":100,"styles":{"color":"#34495e","fontSize":"16px","lineHeight":"1.7","paddingLeft":"28px","marginBottom":"14px"},"settings":{"items":["The Company will provide a Return Merchandise Authorization (RMA) number and return"]},"order":25,"parent_frames":[],"files":[],"created_at":"2026-05-28T00:39:22.214188Z","modified_at":"2026-05-28T00:39:22.214196Z"},{"id":"a8a98985-a539-4540-b475-51b7d8ab5ce4","component_type":{"type":"text"},"title":"","content":"shipping instructions.","url":null,"size_h":100,"size_w":100,"styles":{"color":"#34495e","fontSize":"16px","lineHeight":"1.7","marginBottom":"14px"},"settings":{},"order":26,"parent_frames":[],"files":[],"created_at":"2026-05-28T00:39:22.214940Z","modified_at":"2026-05-28T00:39:22.214949Z"},{"id":"00d356cb-f7b7-4795-af4c-d3ec4113f821","component_type":{"type":"text"},"title":"","content":"• Return shipping costs are the customer's responsibility unless the return is due to a","url":null,"size_h":100,"size_w":100,"styles":{"color":"#34495e","fontSize":"16px","lineHeight":"1.7","paddingLeft":"28px","marginBottom":"14px"},"settings":{"items":["Return shipping costs are the customer's responsibility unless the return is due to a"]},"order":27,"parent_frames":[],"files":[],"created_at":"2026-05-28T00:39:22.215688Z","modified_at":"2026-05-28T00:39:22.215697Z"},{"id":"b5de68b5-c25b-41bf-b605-9a31b05591e8","component_type":{"type":"text"},"title":"","content":"Company error or defective product.","url":null,"size_h":100,"size_w":100,"styles":{"color":"#34495e","fontSize":"16px","lineHeight":"1.7","marginBottom":"14px"},"settings":{},"order":28,"parent_frames":[],"files":[],"created_at":"2026-05-28T00:39:22.216419Z","modified_at":"2026-05-28T00:39:22.216428Z"},{"id":"6f77412f-2422-425b-bbf5-96f69ddfb6fb","component_type":{"type":"text"},"title":"","content":"5.3 Refunds","url":null,"size_h":100,"size_w":100,"styles":{"color":"#2c3e50","fontSize":"20px","marginTop":"28px","fontWeight":"bold","borderBottom":"1px solid #ecf0f1","marginBottom":"8px","paddingBottom":"4px"},"settings":{},"order":29,"parent_frames":[],"files":[],"created_at":"2026-05-28T00:39:22.218082Z","modified_at":"2026-05-28T00:39:22.218091Z"},{"id":"b9173880-4a99-4fb0-8f5d-735ca9d90a79","component_type":{"type":"text"},"title":"","content":"• Approved refunds will be processed within [5-10] business days of receiving the  returned item.\n• Refunds will be issued to the original payment method.\n• Original shipping costs are non-refundable unless the return is due to a Company  error.","url":null,"size_h":100,"size_w":100,"styles":{"color":"#34495e","fontSize":"16px","lineHeight":"1.7","paddingLeft":"28px","marginBottom":"14px"},"settings":{"items":["Approved refunds will be processed within [5-10] business days of receiving the  returned item.","Refunds will be issued to the original payment method.","Original shipping costs are non-refundable unless the return is due to a Company  error."]},"order":30,"parent_frames":[],"files":[],"created_at":"2026-05-28T00:39:22.219691Z","modified_at":"2026-05-28T00:39:22.219700Z"},{"id":"bc4f0181-7cf4-49ea-8d08-7007c7dc219d","component_type":{"type":"text"},"title":"","content":"6. DEFECTIVE OR INCORRECT ITEMS","url":null,"size_h":100,"size_w":100,"styles":{"color":"#2c3e50","fontSize":"20px","marginTop":"28px","fontWeight":"bold","borderBottom":"1px solid #ecf0f1","marginBottom":"8px","paddingBottom":"4px"},"settings":{},"order":31,"parent_frames":[],"files":[],"created_at":"2026-05-28T00:39:22.221436Z","modified_at":"2026-05-28T00:39:22.221445Z"},{"id":"8f34437c-261e-4cac-a34f-10f5088b46ae","component_type":{"type":"text"},"title":"","content":"If you receive a defective or incorrect item, please contact us within [7] days of  delivery. The Company will arrange for a replacement or full refund, including return shipping  costs.","url":null,"size_h":100,"size_w":100,"styles":{"color":"#34495e","fontSize":"16px","lineHeight":"1.7","marginBottom":"14px"},"settings":{},"order":32,"parent_frames":[],"files":[],"created_at":"2026-05-28T00:39:22.222302Z","modified_at":"2026-05-28T00:39:22.222312Z"},{"id":"2e7da1bb-07b3-4380-a816-a26824d0a2d4","component_type":{"type":"text"},"title":"","content":"7. WARRANTY","url":null,"size_h":100,"size_w":100,"styles":{"color":"#2c3e50","fontSize":"20px","marginTop":"28px","fontWeight":"bold","borderBottom":"1px solid #ecf0f1","marginBottom":"8px","paddingBottom":"4px"},"settings":{},"order":33,"parent_frames":[],"files":[],"created_at":"2026-05-28T00:39:22.223078Z","modified_at":"2026-05-28T00:39:22.223087Z"},{"id":"87b02a43-03f0-4785-a0e8-ad2209fffe47","component_type":{"type":"text"},"title":"","content":"Products sold by Microsoft are covered by a [X-month/year] warranty against  manufacturing defects, unless otherwise stated. This warranty does not cover damage caused by misuse, accidental damage, or unauthorized modifications.","url":null,"size_h":100,"size_w":100,"styles":{"color":"#34495e","fontSize":"16px","lineHeight":"1.7","marginBottom":"14px"},"settings":{},"order":34,"parent_frames":[],"files":[],"created_at":"2026-05-28T00:39:22.223854Z","modified_at":"2026-05-28T00:39:22.223863Z"},{"id":"ea8dd66e-5313-4108-88ed-26fe9b61709f","component_type":{"type":"text"},"title":"","content":"8. LIMITATION OF LIABILITY","url":null,"size_h":100,"size_w":100,"styles":{"color":"#2c3e50","fontSize":"20px","marginTop":"28px","fontWeight":"bold","borderBottom":"1px solid #ecf0f1","marginBottom":"8px","paddingBottom":"4px"},"settings":{},"order":35,"parent_frames":[],"files":[],"created_at":"2026-05-28T00:39:22.224680Z","modified_at":"2026-05-28T00:39:22.224689Z"},{"id":"244a0c62-76d4-44a0-b234-7a19aee1641a","component_type":{"type":"text"},"title":"","content":"The Company's liability for any claim arising from a purchase shall not exceed the  purchase price of the item giving rise to the claim.","url":null,"size_h":100,"size_w":100,"styles":{"color":"#34495e","fontSize":"16px","lineHeight":"1.7","marginBottom":"14px"},"settings":{},"order":36,"parent_frames":[],"files":[],"created_at":"2026-05-28T00:39:22.225432Z","modified_at":"2026-05-28T00:39:22.225441Z"},{"id":"61b77861-5cf1-428a-be34-b726d7a853b4","component_type":{"type":"text"},"title":"","content":"9. GOVERNING LAW","url":null,"size_h":100,"size_w":100,"styles":{"color":"#2c3e50","fontSize":"20px","marginTop":"28px","fontWeight":"bold","borderBottom":"1px solid #ecf0f1","marginBottom":"8px","paddingBottom":"4px"},"settings":{},"order":37,"parent_frames":[],"files":[],"created_at":"2026-05-28T00:39:22.227324Z","modified_at":"2026-05-28T00:39:22.227333Z"},{"id":"6e229e35-50a0-4190-921d-c0d12d5f6b4c","component_type":{"type":"text"},"title":"","content":"These terms shall be governed by the laws of [Jurisdiction].","url":null,"size_h":100,"size_w":100,"styles":{"color":"#34495e","fontSize":"16px","lineHeight":"1.7","marginBottom":"14px"},"settings":{},"order":38,"parent_frames":[],"files":[],"created_at":"2026-05-28T00:39:22.228264Z","modified_at":"2026-05-28T00:39:22.228276Z"},{"id":"21cc5a02-d1a3-47b5-924e-016465f3e3db","component_type":{"type":"text"},"title":"","content":"10. 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