{"id":"5e459524-99ec-4af6-9648-8c37f2555dcb","name":"Sales Policy & Return Policy","description":"Converted from document: Sales Policy & Return Policy","menus":[],"slug":"sales-policy-return-policy-62","components":[{"id":"2999263a-e1fd-4569-9278-08c7eacd34b6","component_type":{"id":"c75fecdd-5af1-4634-8001-5cc73dc35813","name":"Text","description":"Auto-created text component type"},"title":"","content":"SALES POLICY & RETURN POLICY","url":null,"size_h":100,"size_w":100,"styles":{"color":"#1a1a2e","fontSize":"32px","textAlign":"center","fontWeight":"bold","marginBottom":"24px","letterSpacing":"1px"},"settings":{},"order":1,"parent_frames":[],"files":[],"created_at":"2026-06-30T20:29:40.025084Z","modified_at":"2026-06-30T20:29:40.025103Z"},{"id":"b3145455-9d13-4df9-90ed-8a2e43501add","component_type":{"id":"c75fecdd-5af1-4634-8001-5cc73dc35813","name":"Text","description":"Auto-created text component type"},"title":"","content":"Business: NERYA QA Effective Date: June 30, 2026","url":null,"size_h":100,"size_w":100,"styles":{"color":"#34495e","fontSize":"16px","lineHeight":"1.7","marginBottom":"14px"},"settings":{},"order":2,"parent_frames":[],"files":[],"created_at":"2026-06-30T20:29:40.026251Z","modified_at":"2026-06-30T20:29:40.026266Z"},{"id":"53ebe634-790a-4419-9831-d0f6c464108c","component_type":{"id":"c75fecdd-5af1-4634-8001-5cc73dc35813","name":"Text","description":"Auto-created text component type"},"title":"","content":"1. GENERAL SALES TERMS","url":null,"size_h":100,"size_w":100,"styles":{"color":"#2c3e50","fontSize":"20px","marginTop":"28px","fontWeight":"bold","borderBottom":"1px solid #ecf0f1","marginBottom":"8px","paddingBottom":"4px"},"settings":{},"order":3,"parent_frames":[],"files":[],"created_at":"2026-06-30T20:29:40.027397Z","modified_at":"2026-06-30T20:29:40.027409Z"},{"id":"bbe2044a-844d-4524-a10c-28081cb81f1a","component_type":{"id":"c75fecdd-5af1-4634-8001-5cc73dc35813","name":"Text","description":"Auto-created text component type"},"title":"","content":"All purchases made from NERYA QA (\"Company\") are subject to these Sales Terms and Return Policy. By completing a purchase, the customer acknowledges and agrees to the  terms set forth herein.","url":null,"size_h":100,"size_w":100,"styles":{"color":"#34495e","fontSize":"16px","lineHeight":"1.7","marginBottom":"14px"},"settings":{},"order":4,"parent_frames":[],"files":[],"created_at":"2026-06-30T20:29:40.028451Z","modified_at":"2026-06-30T20:29:40.028461Z"},{"id":"9624b794-e46e-4cdc-af74-63e243467889","component_type":{"id":"c75fecdd-5af1-4634-8001-5cc73dc35813","name":"Text","description":"Auto-created text component type"},"title":"","content":"2. PRICING AND PAYMENT","url":null,"size_h":100,"size_w":100,"styles":{"color":"#2c3e50","fontSize":"20px","marginTop":"28px","fontWeight":"bold","borderBottom":"1px solid #ecf0f1","marginBottom":"8px","paddingBottom":"4px"},"settings":{},"order":5,"parent_frames":[],"files":[],"created_at":"2026-06-30T20:29:40.029537Z","modified_at":"2026-06-30T20:29:40.029549Z"},{"id":"515a8571-7294-4fe5-9743-8c92e6dd9799","component_type":{"id":"c75fecdd-5af1-4634-8001-5cc73dc35813","name":"Text","description":"Auto-created text component type"},"title":"","content":"• All prices are listed in [Currency] and are inclusive/exclusive of applicable taxes.\n• The Company reserves the right to modify prices at any time without prior notice.  Price","url":null,"size_h":100,"size_w":100,"styles":{"color":"#34495e","fontSize":"16px","lineHeight":"1.7","paddingLeft":"28px","marginBottom":"14px"},"settings":{"items":["All prices are listed in [Currency] and are inclusive/exclusive of applicable taxes.","The Company reserves the right to modify prices at any time without prior notice.  Price"]},"order":6,"parent_frames":[],"files":[],"created_at":"2026-06-30T20:29:40.030575Z","modified_at":"2026-06-30T20:29:40.030586Z"},{"id":"194f0814-7243-48d0-b752-9b56f4181a85","component_type":{"id":"c75fecdd-5af1-4634-8001-5cc73dc35813","name":"Text","description":"Auto-created text component type"},"title":"","content":"changes will not affect confirmed orders.","url":null,"size_h":100,"size_w":100,"styles":{"color":"#34495e","fontSize":"16px","lineHeight":"1.7","marginBottom":"14px"},"settings":{},"order":7,"parent_frames":[],"files":[],"created_at":"2026-06-30T20:29:40.031821Z","modified_at":"2026-06-30T20:29:40.031832Z"},{"id":"6a929df2-3262-47c4-bbd9-ed93edf77a46","component_type":{"id":"c75fecdd-5af1-4634-8001-5cc73dc35813","name":"Text","description":"Auto-created text component type"},"title":"","content":"• Accepted payment methods: [list methods: credit/debit card, bank transfer, etc.].\n• Payment is due at the time of order placement unless otherwise agreed in writing.","url":null,"size_h":100,"size_w":100,"styles":{"color":"#34495e","fontSize":"16px","lineHeight":"1.7","paddingLeft":"28px","marginBottom":"14px"},"settings":{"items":["Accepted payment methods: [list methods: credit/debit card, bank transfer, etc.].","Payment is due at the time of order placement unless otherwise agreed in writing."]},"order":8,"parent_frames":[],"files":[],"created_at":"2026-06-30T20:29:40.032655Z","modified_at":"2026-06-30T20:29:40.032664Z"},{"id":"d381d7a6-d884-424b-b543-3a7fb90a0e88","component_type":{"id":"c75fecdd-5af1-4634-8001-5cc73dc35813","name":"Text","description":"Auto-created text component type"},"title":"","content":"3. ORDER PROCESSING","url":null,"size_h":100,"size_w":100,"styles":{"color":"#2c3e50","fontSize":"20px","marginTop":"28px","fontWeight":"bold","borderBottom":"1px solid #ecf0f1","marginBottom":"8px","paddingBottom":"4px"},"settings":{},"order":9,"parent_frames":[],"files":[],"created_at":"2026-06-30T20:29:40.033649Z","modified_at":"2026-06-30T20:29:40.033659Z"},{"id":"ccb950c9-577c-47f8-8acb-1736949e9d3b","component_type":{"id":"c75fecdd-5af1-4634-8001-5cc73dc35813","name":"Text","description":"Auto-created text component type"},"title":"","content":"• Orders are processed within [X] business days upon receipt of payment confirmation.\n• The Company reserves the right to cancel or refuse any order, in which case a full","url":null,"size_h":100,"size_w":100,"styles":{"color":"#34495e","fontSize":"16px","lineHeight":"1.7","paddingLeft":"28px","marginBottom":"14px"},"settings":{"items":["Orders are processed within [X] business days upon receipt of payment confirmation.","The Company reserves the right to cancel or refuse any order, in which case a full"]},"order":10,"parent_frames":[],"files":[],"created_at":"2026-06-30T20:29:40.034599Z","modified_at":"2026-06-30T20:29:40.034608Z"},{"id":"1c6e78a5-f014-41b7-a2be-507d376d04b5","component_type":{"id":"c75fecdd-5af1-4634-8001-5cc73dc35813","name":"Text","description":"Auto-created text component type"},"title":"","content":"refund will be issued.","url":null,"size_h":100,"size_w":100,"styles":{"color":"#34495e","fontSize":"16px","lineHeight":"1.7","marginBottom":"14px"},"settings":{},"order":11,"parent_frames":[],"files":[],"created_at":"2026-06-30T20:29:40.035361Z","modified_at":"2026-06-30T20:29:40.035371Z"},{"id":"dabeda76-b973-478d-b0e9-fd95a29ae406","component_type":{"id":"c75fecdd-5af1-4634-8001-5cc73dc35813","name":"Text","description":"Auto-created text component type"},"title":"","content":"4. DELIVERY","url":null,"size_h":100,"size_w":100,"styles":{"color":"#2c3e50","fontSize":"20px","marginTop":"28px","fontWeight":"bold","borderBottom":"1px solid #ecf0f1","marginBottom":"8px","paddingBottom":"4px"},"settings":{},"order":12,"parent_frames":[],"files":[],"created_at":"2026-06-30T20:29:40.036453Z","modified_at":"2026-06-30T20:29:40.036465Z"},{"id":"8d2a11f1-911d-4637-8be1-7276ffb33b26","component_type":{"id":"c75fecdd-5af1-4634-8001-5cc73dc35813","name":"Text","description":"Auto-created text component type"},"title":"","content":"• Estimated delivery times are [X-Y] business days from dispatch. These are estimates  only","url":null,"size_h":100,"size_w":100,"styles":{"color":"#34495e","fontSize":"16px","lineHeight":"1.7","paddingLeft":"28px","marginBottom":"14px"},"settings":{"items":["Estimated delivery times are [X-Y] business days from dispatch. These are estimates  only"]},"order":13,"parent_frames":[],"files":[],"created_at":"2026-06-30T20:29:40.037357Z","modified_at":"2026-06-30T20:29:40.037366Z"},{"id":"2a142b37-d630-4fea-b0bf-67f7748243ea","component_type":{"id":"c75fecdd-5af1-4634-8001-5cc73dc35813","name":"Text","description":"Auto-created text component type"},"title":"","content":"and not guaranteed.","url":null,"size_h":100,"size_w":100,"styles":{"color":"#34495e","fontSize":"16px","lineHeight":"1.7","marginBottom":"14px"},"settings":{},"order":14,"parent_frames":[],"files":[],"created_at":"2026-06-30T20:29:40.038306Z","modified_at":"2026-06-30T20:29:40.038316Z"},{"id":"33629f3a-b633-419a-9bb9-7949b4702c82","component_type":{"id":"c75fecdd-5af1-4634-8001-5cc73dc35813","name":"Text","description":"Auto-created text component type"},"title":"","content":"• The risk of loss or damage passes to the customer upon delivery.\n• Shipping fees, if applicable, are disclosed at checkout.","url":null,"size_h":100,"size_w":100,"styles":{"color":"#34495e","fontSize":"16px","lineHeight":"1.7","paddingLeft":"28px","marginBottom":"14px"},"settings":{"items":["The risk of loss or damage passes to the customer upon delivery.","Shipping fees, if applicable, are disclosed at checkout."]},"order":15,"parent_frames":[],"files":[],"created_at":"2026-06-30T20:29:40.040769Z","modified_at":"2026-06-30T20:29:40.040780Z"},{"id":"5f8fc1ad-95e0-4ed8-925f-ba6b5f2d5eca","component_type":{"id":"c75fecdd-5af1-4634-8001-5cc73dc35813","name":"Text","description":"Auto-created text component type"},"title":"","content":"5. RETURNS & EXCHANGES","url":null,"size_h":100,"size_w":100,"styles":{"color":"#2c3e50","fontSize":"20px","marginTop":"28px","fontWeight":"bold","borderBottom":"1px solid #ecf0f1","marginBottom":"8px","paddingBottom":"4px"},"settings":{},"order":16,"parent_frames":[],"files":[],"created_at":"2026-06-30T20:29:40.041763Z","modified_at":"2026-06-30T20:29:40.041773Z"},{"id":"28b0471f-0ae7-49b1-bbc0-53b2bf6f8a8f","component_type":{"id":"c75fecdd-5af1-4634-8001-5cc73dc35813","name":"Text","description":"Auto-created text component type"},"title":"","content":"5.1 Eligibility","url":null,"size_h":100,"size_w":100,"styles":{"color":"#2c3e50","fontSize":"20px","marginTop":"28px","fontWeight":"bold","borderBottom":"1px solid #ecf0f1","marginBottom":"8px","paddingBottom":"4px"},"settings":{},"order":17,"parent_frames":[],"files":[],"created_at":"2026-06-30T20:29:40.042673Z","modified_at":"2026-06-30T20:29:40.042682Z"},{"id":"de2483db-4dac-4047-870b-a1c2e5102ef9","component_type":{"id":"c75fecdd-5af1-4634-8001-5cc73dc35813","name":"Text","description":"Auto-created text component type"},"title":"","content":"• Items are eligible for return within [30] days of the delivery date.\n• Products must be returned in their original, unused condition, with all original  packaging","url":null,"size_h":100,"size_w":100,"styles":{"color":"#34495e","fontSize":"16px","lineHeight":"1.7","paddingLeft":"28px","marginBottom":"14px"},"settings":{"items":["Items are eligible for return within [30] days of the delivery date.","Products must be returned in their original, unused condition, with all original  packaging"]},"order":18,"parent_frames":[],"files":[],"created_at":"2026-06-30T20:29:40.043694Z","modified_at":"2026-06-30T20:29:40.043704Z"},{"id":"9f6132d2-abc0-468d-ba7a-e5985d6fe899","component_type":{"id":"c75fecdd-5af1-4634-8001-5cc73dc35813","name":"Text","description":"Auto-created text component type"},"title":"","content":"and documentation.","url":null,"size_h":100,"size_w":100,"styles":{"color":"#34495e","fontSize":"16px","lineHeight":"1.7","marginBottom":"14px"},"settings":{},"order":19,"parent_frames":[],"files":[],"created_at":"2026-06-30T20:29:40.044460Z","modified_at":"2026-06-30T20:29:40.044470Z"},{"id":"a26010d4-12c7-4b18-96d4-8bb3bce6a74a","component_type":{"id":"c75fecdd-5af1-4634-8001-5cc73dc35813","name":"Text","description":"Auto-created text component type"},"title":"","content":"• The following items are non-returnable: [list exclusions, e.g., digital downloads,","url":null,"size_h":100,"size_w":100,"styles":{"color":"#34495e","fontSize":"16px","lineHeight":"1.7","paddingLeft":"28px","marginBottom":"14px"},"settings":{"items":["The following items are non-returnable: [list exclusions, e.g., digital downloads,"]},"order":20,"parent_frames":[],"files":[],"created_at":"2026-06-30T20:29:40.045341Z","modified_at":"2026-06-30T20:29:40.045352Z"},{"id":"d485e03e-83ad-46e3-accd-8019ba3cf486","component_type":{"id":"c75fecdd-5af1-4634-8001-5cc73dc35813","name":"Text","description":"Auto-created text component type"},"title":"","content":"personalized items, perishable goods].","url":null,"size_h":100,"size_w":100,"styles":{"color":"#34495e","fontSize":"16px","lineHeight":"1.7","marginBottom":"14px"},"settings":{},"order":21,"parent_frames":[],"files":[],"created_at":"2026-06-30T20:29:40.046234Z","modified_at":"2026-06-30T20:29:40.046244Z"},{"id":"9c3a52ef-0148-43c6-abc6-82d6cde0a8d1","component_type":{"id":"c75fecdd-5af1-4634-8001-5cc73dc35813","name":"Text","description":"Auto-created text component type"},"title":"","content":"5.2 Return Process","url":null,"size_h":100,"size_w":100,"styles":{"color":"#2c3e50","fontSize":"20px","marginTop":"28px","fontWeight":"bold","borderBottom":"1px solid #ecf0f1","marginBottom":"8px","paddingBottom":"4px"},"settings":{},"order":22,"parent_frames":[],"files":[],"created_at":"2026-06-30T20:29:40.047035Z","modified_at":"2026-06-30T20:29:40.047048Z"},{"id":"4191e41e-2eaf-4546-8061-ea436696e692","component_type":{"id":"c75fecdd-5af1-4634-8001-5cc73dc35813","name":"Text","description":"Auto-created text component type"},"title":"","content":"• To initiate a return, contact us at [contact details] with your order number and  reason","url":null,"size_h":100,"size_w":100,"styles":{"color":"#34495e","fontSize":"16px","lineHeight":"1.7","paddingLeft":"28px","marginBottom":"14px"},"settings":{"items":["To initiate a return, contact us at [contact details] with your order number and  reason"]},"order":23,"parent_frames":[],"files":[],"created_at":"2026-06-30T20:29:40.047961Z","modified_at":"2026-06-30T20:29:40.047971Z"},{"id":"af0b9b75-0f8b-4b14-b393-a46d267e169a","component_type":{"id":"c75fecdd-5af1-4634-8001-5cc73dc35813","name":"Text","description":"Auto-created text component type"},"title":"","content":"for return.","url":null,"size_h":100,"size_w":100,"styles":{"color":"#34495e","fontSize":"16px","lineHeight":"1.7","marginBottom":"14px"},"settings":{},"order":24,"parent_frames":[],"files":[],"created_at":"2026-06-30T20:29:40.048813Z","modified_at":"2026-06-30T20:29:40.048822Z"},{"id":"91e096a9-25c1-4de1-a11d-d396ceddb436","component_type":{"id":"c75fecdd-5af1-4634-8001-5cc73dc35813","name":"Text","description":"Auto-created text component type"},"title":"","content":"• The Company will provide a Return Merchandise Authorization (RMA) number and return","url":null,"size_h":100,"size_w":100,"styles":{"color":"#34495e","fontSize":"16px","lineHeight":"1.7","paddingLeft":"28px","marginBottom":"14px"},"settings":{"items":["The Company will provide a Return Merchandise Authorization (RMA) number and return"]},"order":25,"parent_frames":[],"files":[],"created_at":"2026-06-30T20:29:40.049501Z","modified_at":"2026-06-30T20:29:40.049511Z"},{"id":"8548c290-ed85-4dfc-9a32-2f2f7adbb111","component_type":{"id":"c75fecdd-5af1-4634-8001-5cc73dc35813","name":"Text","description":"Auto-created text component type"},"title":"","content":"shipping instructions.","url":null,"size_h":100,"size_w":100,"styles":{"color":"#34495e","fontSize":"16px","lineHeight":"1.7","marginBottom":"14px"},"settings":{},"order":26,"parent_frames":[],"files":[],"created_at":"2026-06-30T20:29:40.050336Z","modified_at":"2026-06-30T20:29:40.050346Z"},{"id":"a77cdd46-8c02-45c3-9c01-0edae5c05947","component_type":{"id":"c75fecdd-5af1-4634-8001-5cc73dc35813","name":"Text","description":"Auto-created text component type"},"title":"","content":"• Return shipping costs are the customer's responsibility unless the return is due to a","url":null,"size_h":100,"size_w":100,"styles":{"color":"#34495e","fontSize":"16px","lineHeight":"1.7","paddingLeft":"28px","marginBottom":"14px"},"settings":{"items":["Return shipping costs are the customer's responsibility unless the return is due to a"]},"order":27,"parent_frames":[],"files":[],"created_at":"2026-06-30T20:29:40.051202Z","modified_at":"2026-06-30T20:29:40.051213Z"},{"id":"2576a707-4a22-4e74-af20-5697ffbd6da2","component_type":{"id":"c75fecdd-5af1-4634-8001-5cc73dc35813","name":"Text","description":"Auto-created text component type"},"title":"","content":"Company error or defective product.","url":null,"size_h":100,"size_w":100,"styles":{"color":"#34495e","fontSize":"16px","lineHeight":"1.7","marginBottom":"14px"},"settings":{},"order":28,"parent_frames":[],"files":[],"created_at":"2026-06-30T20:29:40.052898Z","modified_at":"2026-06-30T20:29:40.052908Z"},{"id":"3dbbb2fa-8d88-4df0-b1d2-9ee2089c2859","component_type":{"id":"c75fecdd-5af1-4634-8001-5cc73dc35813","name":"Text","description":"Auto-created text component type"},"title":"","content":"5.3 Refunds","url":null,"size_h":100,"size_w":100,"styles":{"color":"#2c3e50","fontSize":"20px","marginTop":"28px","fontWeight":"bold","borderBottom":"1px solid #ecf0f1","marginBottom":"8px","paddingBottom":"4px"},"settings":{},"order":29,"parent_frames":[],"files":[],"created_at":"2026-06-30T20:29:40.053833Z","modified_at":"2026-06-30T20:29:40.053843Z"},{"id":"c13386eb-f57b-4c5c-9242-ac2a533d99ab","component_type":{"id":"c75fecdd-5af1-4634-8001-5cc73dc35813","name":"Text","description":"Auto-created text component type"},"title":"","content":"• Approved refunds will be processed within [5-10] business days of receiving the  returned item.\n• Refunds will be issued to the original payment method.\n• Original shipping costs are non-refundable unless the return is due to a Company  error.","url":null,"size_h":100,"size_w":100,"styles":{"color":"#34495e","fontSize":"16px","lineHeight":"1.7","paddingLeft":"28px","marginBottom":"14px"},"settings":{"items":["Approved refunds will be processed within [5-10] business days of receiving the  returned item.","Refunds will be issued to the original payment method.","Original shipping costs are non-refundable unless the return is due to a Company  error."]},"order":30,"parent_frames":[],"files":[],"created_at":"2026-06-30T20:29:40.054699Z","modified_at":"2026-06-30T20:29:40.054708Z"},{"id":"63666719-4f39-4b0f-a7e4-a650ae8759da","component_type":{"id":"c75fecdd-5af1-4634-8001-5cc73dc35813","name":"Text","description":"Auto-created text component type"},"title":"","content":"6. DEFECTIVE OR INCORRECT ITEMS","url":null,"size_h":100,"size_w":100,"styles":{"color":"#2c3e50","fontSize":"20px","marginTop":"28px","fontWeight":"bold","borderBottom":"1px solid #ecf0f1","marginBottom":"8px","paddingBottom":"4px"},"settings":{},"order":31,"parent_frames":[],"files":[],"created_at":"2026-06-30T20:29:40.055756Z","modified_at":"2026-06-30T20:29:40.055767Z"},{"id":"064435f2-7275-4939-aed3-2639e4aa09de","component_type":{"id":"c75fecdd-5af1-4634-8001-5cc73dc35813","name":"Text","description":"Auto-created text component type"},"title":"","content":"If you receive a defective or incorrect item, please contact us within [7] days of  delivery. The Company will arrange for a replacement or full refund, including return shipping  costs.","url":null,"size_h":100,"size_w":100,"styles":{"color":"#34495e","fontSize":"16px","lineHeight":"1.7","marginBottom":"14px"},"settings":{},"order":32,"parent_frames":[],"files":[],"created_at":"2026-06-30T20:29:40.056675Z","modified_at":"2026-06-30T20:29:40.056685Z"},{"id":"d13ee289-0818-413c-b8c3-2d25f1d5d7fd","component_type":{"id":"c75fecdd-5af1-4634-8001-5cc73dc35813","name":"Text","description":"Auto-created text component type"},"title":"","content":"7. WARRANTY","url":null,"size_h":100,"size_w":100,"styles":{"color":"#2c3e50","fontSize":"20px","marginTop":"28px","fontWeight":"bold","borderBottom":"1px solid #ecf0f1","marginBottom":"8px","paddingBottom":"4px"},"settings":{},"order":33,"parent_frames":[],"files":[],"created_at":"2026-06-30T20:29:40.057496Z","modified_at":"2026-06-30T20:29:40.057505Z"},{"id":"f5529a52-dcf8-4a94-8db3-63746e732f85","component_type":{"id":"c75fecdd-5af1-4634-8001-5cc73dc35813","name":"Text","description":"Auto-created text component type"},"title":"","content":"Products sold by NERYA QA are covered by a [X-month/year] warranty against  manufacturing defects, unless otherwise stated. This warranty does not cover damage caused by misuse, accidental damage, or unauthorized modifications.","url":null,"size_h":100,"size_w":100,"styles":{"color":"#34495e","fontSize":"16px","lineHeight":"1.7","marginBottom":"14px"},"settings":{},"order":34,"parent_frames":[],"files":[],"created_at":"2026-06-30T20:29:40.059573Z","modified_at":"2026-06-30T20:29:40.059588Z"},{"id":"1705de8e-2dd5-44e1-8fdb-0baad2a7529f","component_type":{"id":"c75fecdd-5af1-4634-8001-5cc73dc35813","name":"Text","description":"Auto-created text component type"},"title":"","content":"8. 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