{"id":"de190995-106d-4d01-a20d-ab669a87715b","name":"Sales Policy & Return Policy","description":"Converted from document: Sales Policy & Return Policy","menus":[],"slug":"sales-policy-return-policy-279","components":[{"id":"580a45d6-5ab9-4d75-b648-f651fb722e77","component_type":{"id":"c75fecdd-5af1-4634-8001-5cc73dc35813","name":"Text","description":"Auto-created text component type"},"title":"","content":"SALES POLICY & RETURN POLICY","url":null,"size_h":100,"size_w":100,"styles":{"color":"#1a1a2e","fontSize":"32px","textAlign":"center","fontWeight":"bold","marginBottom":"24px","letterSpacing":"1px"},"settings":{},"order":1,"parent_frames":[],"files":[],"created_at":"2026-07-08T11:03:03.030367Z","modified_at":"2026-07-08T11:03:03.030384Z"},{"id":"e2b9a03c-df62-4439-8a7e-2c9d9d6fbfc8","component_type":{"id":"c75fecdd-5af1-4634-8001-5cc73dc35813","name":"Text","description":"Auto-created text component type"},"title":"","content":"Business: קלואי Effective Date: July 08, 2026","url":null,"size_h":100,"size_w":100,"styles":{"color":"#34495e","fontSize":"16px","lineHeight":"1.7","marginBottom":"14px"},"settings":{},"order":2,"parent_frames":[],"files":[],"created_at":"2026-07-08T11:03:03.033481Z","modified_at":"2026-07-08T11:03:03.033497Z"},{"id":"adce9276-7837-4169-b0bd-f40c51468e34","component_type":{"id":"c75fecdd-5af1-4634-8001-5cc73dc35813","name":"Text","description":"Auto-created text component type"},"title":"","content":"1. GENERAL SALES TERMS","url":null,"size_h":100,"size_w":100,"styles":{"color":"#2c3e50","fontSize":"20px","marginTop":"28px","fontWeight":"bold","borderBottom":"1px solid #ecf0f1","marginBottom":"8px","paddingBottom":"4px"},"settings":{},"order":3,"parent_frames":[],"files":[],"created_at":"2026-07-08T11:03:03.042214Z","modified_at":"2026-07-08T11:03:03.042239Z"},{"id":"42d24ba9-8f2c-4842-8205-399d13f386c3","component_type":{"id":"c75fecdd-5af1-4634-8001-5cc73dc35813","name":"Text","description":"Auto-created text component type"},"title":"","content":"All purchases made from קלואי (\"Company\") are subject to these Sales Terms and Return Policy. By completing a purchase, the customer acknowledges and agrees to the  terms set forth herein.","url":null,"size_h":100,"size_w":100,"styles":{"color":"#34495e","fontSize":"16px","lineHeight":"1.7","marginBottom":"14px"},"settings":{},"order":4,"parent_frames":[],"files":[],"created_at":"2026-07-08T11:03:03.054353Z","modified_at":"2026-07-08T11:03:03.054380Z"},{"id":"36a6a416-d2df-4748-8077-dac7f94a3940","component_type":{"id":"c75fecdd-5af1-4634-8001-5cc73dc35813","name":"Text","description":"Auto-created text component type"},"title":"","content":"2. PRICING AND PAYMENT","url":null,"size_h":100,"size_w":100,"styles":{"color":"#2c3e50","fontSize":"20px","marginTop":"28px","fontWeight":"bold","borderBottom":"1px solid #ecf0f1","marginBottom":"8px","paddingBottom":"4px"},"settings":{},"order":5,"parent_frames":[],"files":[],"created_at":"2026-07-08T11:03:03.074007Z","modified_at":"2026-07-08T11:03:03.074028Z"},{"id":"35606302-9abf-4e86-afde-c1c4807f2dcd","component_type":{"id":"c75fecdd-5af1-4634-8001-5cc73dc35813","name":"Text","description":"Auto-created text component type"},"title":"","content":"• All prices are listed in [Currency] and are inclusive/exclusive of applicable taxes.\n• The Company reserves the right to modify prices at any time without prior notice.  Price","url":null,"size_h":100,"size_w":100,"styles":{"color":"#34495e","fontSize":"16px","lineHeight":"1.7","paddingLeft":"28px","marginBottom":"14px"},"settings":{"items":["All prices are listed in [Currency] and are inclusive/exclusive of applicable taxes.","The Company reserves the right to modify prices at any time without prior notice.  Price"]},"order":6,"parent_frames":[],"files":[],"created_at":"2026-07-08T11:03:03.082161Z","modified_at":"2026-07-08T11:03:03.082186Z"},{"id":"16e39d26-9d99-48c1-b193-4a9b0ab16af1","component_type":{"id":"c75fecdd-5af1-4634-8001-5cc73dc35813","name":"Text","description":"Auto-created text component type"},"title":"","content":"changes will not affect confirmed orders.","url":null,"size_h":100,"size_w":100,"styles":{"color":"#34495e","fontSize":"16px","lineHeight":"1.7","marginBottom":"14px"},"settings":{},"order":7,"parent_frames":[],"files":[],"created_at":"2026-07-08T11:03:03.089924Z","modified_at":"2026-07-08T11:03:03.089952Z"},{"id":"81ab3911-a850-4004-8529-a6b0fce98969","component_type":{"id":"c75fecdd-5af1-4634-8001-5cc73dc35813","name":"Text","description":"Auto-created text component type"},"title":"","content":"• Accepted payment methods: [list methods: credit/debit card, bank transfer, etc.].\n• Payment is due at the time of order placement unless otherwise agreed in writing.","url":null,"size_h":100,"size_w":100,"styles":{"color":"#34495e","fontSize":"16px","lineHeight":"1.7","paddingLeft":"28px","marginBottom":"14px"},"settings":{"items":["Accepted payment methods: [list methods: credit/debit card, bank transfer, etc.].","Payment is due at the time of order placement unless otherwise agreed in writing."]},"order":8,"parent_frames":[],"files":[],"created_at":"2026-07-08T11:03:03.097587Z","modified_at":"2026-07-08T11:03:03.097608Z"},{"id":"3be87c53-6870-4383-9990-66386c883332","component_type":{"id":"c75fecdd-5af1-4634-8001-5cc73dc35813","name":"Text","description":"Auto-created text component type"},"title":"","content":"3. ORDER PROCESSING","url":null,"size_h":100,"size_w":100,"styles":{"color":"#2c3e50","fontSize":"20px","marginTop":"28px","fontWeight":"bold","borderBottom":"1px solid #ecf0f1","marginBottom":"8px","paddingBottom":"4px"},"settings":{},"order":9,"parent_frames":[],"files":[],"created_at":"2026-07-08T11:03:03.100458Z","modified_at":"2026-07-08T11:03:03.100478Z"},{"id":"1cb9f371-40b7-4023-8e25-86360187c096","component_type":{"id":"c75fecdd-5af1-4634-8001-5cc73dc35813","name":"Text","description":"Auto-created text component type"},"title":"","content":"• Orders are processed within [X] business days upon receipt of payment confirmation.\n• The Company reserves the right to cancel or refuse any order, in which case a full","url":null,"size_h":100,"size_w":100,"styles":{"color":"#34495e","fontSize":"16px","lineHeight":"1.7","paddingLeft":"28px","marginBottom":"14px"},"settings":{"items":["Orders are processed within [X] business days upon receipt of payment confirmation.","The Company reserves the right to cancel or refuse any order, in which case a full"]},"order":10,"parent_frames":[],"files":[],"created_at":"2026-07-08T11:03:03.112536Z","modified_at":"2026-07-08T11:03:03.112564Z"},{"id":"0f1213d4-ff9d-4f73-893a-b768715c1588","component_type":{"id":"c75fecdd-5af1-4634-8001-5cc73dc35813","name":"Text","description":"Auto-created text component type"},"title":"","content":"refund will be issued.","url":null,"size_h":100,"size_w":100,"styles":{"color":"#34495e","fontSize":"16px","lineHeight":"1.7","marginBottom":"14px"},"settings":{},"order":11,"parent_frames":[],"files":[],"created_at":"2026-07-08T11:03:03.114758Z","modified_at":"2026-07-08T11:03:03.114774Z"},{"id":"8de1b253-21d6-4065-acc7-f473bf02d34c","component_type":{"id":"c75fecdd-5af1-4634-8001-5cc73dc35813","name":"Text","description":"Auto-created text component type"},"title":"","content":"4. DELIVERY","url":null,"size_h":100,"size_w":100,"styles":{"color":"#2c3e50","fontSize":"20px","marginTop":"28px","fontWeight":"bold","borderBottom":"1px solid #ecf0f1","marginBottom":"8px","paddingBottom":"4px"},"settings":{},"order":12,"parent_frames":[],"files":[],"created_at":"2026-07-08T11:03:03.119112Z","modified_at":"2026-07-08T11:03:03.119129Z"},{"id":"30455eb2-6d96-4a3b-8e8a-799b915660a5","component_type":{"id":"c75fecdd-5af1-4634-8001-5cc73dc35813","name":"Text","description":"Auto-created text component type"},"title":"","content":"• Estimated delivery times are [X-Y] business days from dispatch. These are estimates  only","url":null,"size_h":100,"size_w":100,"styles":{"color":"#34495e","fontSize":"16px","lineHeight":"1.7","paddingLeft":"28px","marginBottom":"14px"},"settings":{"items":["Estimated delivery times are [X-Y] business days from dispatch. These are estimates  only"]},"order":13,"parent_frames":[],"files":[],"created_at":"2026-07-08T11:03:03.120811Z","modified_at":"2026-07-08T11:03:03.120826Z"},{"id":"c15bd04f-84a0-4315-8a39-93b79ee254cf","component_type":{"id":"c75fecdd-5af1-4634-8001-5cc73dc35813","name":"Text","description":"Auto-created text component type"},"title":"","content":"and not guaranteed.","url":null,"size_h":100,"size_w":100,"styles":{"color":"#34495e","fontSize":"16px","lineHeight":"1.7","marginBottom":"14px"},"settings":{},"order":14,"parent_frames":[],"files":[],"created_at":"2026-07-08T11:03:03.122735Z","modified_at":"2026-07-08T11:03:03.122751Z"},{"id":"9cbffa2e-fa2c-4764-81b9-404d25da8041","component_type":{"id":"c75fecdd-5af1-4634-8001-5cc73dc35813","name":"Text","description":"Auto-created text component type"},"title":"","content":"• The risk of loss or damage passes to the customer upon delivery.\n• Shipping fees, if applicable, are disclosed at checkout.","url":null,"size_h":100,"size_w":100,"styles":{"color":"#34495e","fontSize":"16px","lineHeight":"1.7","paddingLeft":"28px","marginBottom":"14px"},"settings":{"items":["The risk of loss or damage passes to the customer upon delivery.","Shipping fees, if applicable, are disclosed at checkout."]},"order":15,"parent_frames":[],"files":[],"created_at":"2026-07-08T11:03:03.133743Z","modified_at":"2026-07-08T11:03:03.133760Z"},{"id":"bcfa6f8e-67c2-4e8d-b226-654be3e0bce6","component_type":{"id":"c75fecdd-5af1-4634-8001-5cc73dc35813","name":"Text","description":"Auto-created text component type"},"title":"","content":"5. RETURNS & EXCHANGES","url":null,"size_h":100,"size_w":100,"styles":{"color":"#2c3e50","fontSize":"20px","marginTop":"28px","fontWeight":"bold","borderBottom":"1px solid #ecf0f1","marginBottom":"8px","paddingBottom":"4px"},"settings":{},"order":16,"parent_frames":[],"files":[],"created_at":"2026-07-08T11:03:03.137477Z","modified_at":"2026-07-08T11:03:03.137493Z"},{"id":"85994378-06d9-4824-9c1c-3fac269eb24b","component_type":{"id":"c75fecdd-5af1-4634-8001-5cc73dc35813","name":"Text","description":"Auto-created text component type"},"title":"","content":"5.1 Eligibility","url":null,"size_h":100,"size_w":100,"styles":{"color":"#2c3e50","fontSize":"20px","marginTop":"28px","fontWeight":"bold","borderBottom":"1px solid #ecf0f1","marginBottom":"8px","paddingBottom":"4px"},"settings":{},"order":17,"parent_frames":[],"files":[],"created_at":"2026-07-08T11:03:03.140528Z","modified_at":"2026-07-08T11:03:03.140543Z"},{"id":"5385c4bf-59f6-42fa-9da2-4dfd42f12ead","component_type":{"id":"c75fecdd-5af1-4634-8001-5cc73dc35813","name":"Text","description":"Auto-created text component type"},"title":"","content":"• Items are eligible for return within [30] days of the delivery date.\n• Products must be returned in their original, unused condition, with all original  packaging","url":null,"size_h":100,"size_w":100,"styles":{"color":"#34495e","fontSize":"16px","lineHeight":"1.7","paddingLeft":"28px","marginBottom":"14px"},"settings":{"items":["Items are eligible for return within [30] days of the delivery date.","Products must be returned in their original, unused condition, with all original  packaging"]},"order":18,"parent_frames":[],"files":[],"created_at":"2026-07-08T11:03:03.145028Z","modified_at":"2026-07-08T11:03:03.145044Z"},{"id":"8db6a133-8d0b-4fe9-95a5-9131859dbc4d","component_type":{"id":"c75fecdd-5af1-4634-8001-5cc73dc35813","name":"Text","description":"Auto-created text component type"},"title":"","content":"and documentation.","url":null,"size_h":100,"size_w":100,"styles":{"color":"#34495e","fontSize":"16px","lineHeight":"1.7","marginBottom":"14px"},"settings":{},"order":19,"parent_frames":[],"files":[],"created_at":"2026-07-08T11:03:03.146820Z","modified_at":"2026-07-08T11:03:03.146837Z"},{"id":"b9f4984f-db6d-43f1-aca5-0fb4295a1a03","component_type":{"id":"c75fecdd-5af1-4634-8001-5cc73dc35813","name":"Text","description":"Auto-created text component type"},"title":"","content":"• The following items are non-returnable: [list exclusions, e.g., digital downloads,","url":null,"size_h":100,"size_w":100,"styles":{"color":"#34495e","fontSize":"16px","lineHeight":"1.7","paddingLeft":"28px","marginBottom":"14px"},"settings":{"items":["The following items are non-returnable: [list exclusions, e.g., digital downloads,"]},"order":20,"parent_frames":[],"files":[],"created_at":"2026-07-08T11:03:03.148574Z","modified_at":"2026-07-08T11:03:03.148590Z"},{"id":"e0425119-5055-4b0c-86ab-860419262e93","component_type":{"id":"c75fecdd-5af1-4634-8001-5cc73dc35813","name":"Text","description":"Auto-created text component type"},"title":"","content":"personalized items, perishable goods].","url":null,"size_h":100,"size_w":100,"styles":{"color":"#34495e","fontSize":"16px","lineHeight":"1.7","marginBottom":"14px"},"settings":{},"order":21,"parent_frames":[],"files":[],"created_at":"2026-07-08T11:03:03.153464Z","modified_at":"2026-07-08T11:03:03.153480Z"},{"id":"a4a1d8f5-eada-4c7b-9eab-89adceabdcfa","component_type":{"id":"c75fecdd-5af1-4634-8001-5cc73dc35813","name":"Text","description":"Auto-created text component type"},"title":"","content":"5.2 Return Process","url":null,"size_h":100,"size_w":100,"styles":{"color":"#2c3e50","fontSize":"20px","marginTop":"28px","fontWeight":"bold","borderBottom":"1px solid #ecf0f1","marginBottom":"8px","paddingBottom":"4px"},"settings":{},"order":22,"parent_frames":[],"files":[],"created_at":"2026-07-08T11:03:03.154696Z","modified_at":"2026-07-08T11:03:03.154711Z"},{"id":"be44aec3-8aee-4516-aed5-b86ae1b86886","component_type":{"id":"c75fecdd-5af1-4634-8001-5cc73dc35813","name":"Text","description":"Auto-created text component type"},"title":"","content":"• To initiate a return, contact us at [contact details] with your order number and  reason","url":null,"size_h":100,"size_w":100,"styles":{"color":"#34495e","fontSize":"16px","lineHeight":"1.7","paddingLeft":"28px","marginBottom":"14px"},"settings":{"items":["To initiate a return, contact us at [contact details] with your order number and  reason"]},"order":23,"parent_frames":[],"files":[],"created_at":"2026-07-08T11:03:03.155881Z","modified_at":"2026-07-08T11:03:03.155894Z"},{"id":"5a092c97-8687-4732-ad19-6feee823ca55","component_type":{"id":"c75fecdd-5af1-4634-8001-5cc73dc35813","name":"Text","description":"Auto-created text component type"},"title":"","content":"for return.","url":null,"size_h":100,"size_w":100,"styles":{"color":"#34495e","fontSize":"16px","lineHeight":"1.7","marginBottom":"14px"},"settings":{},"order":24,"parent_frames":[],"files":[],"created_at":"2026-07-08T11:03:03.159209Z","modified_at":"2026-07-08T11:03:03.159224Z"},{"id":"b7ba7d88-f304-49f1-9a91-53122561dd3b","component_type":{"id":"c75fecdd-5af1-4634-8001-5cc73dc35813","name":"Text","description":"Auto-created text component type"},"title":"","content":"• The Company will provide a Return Merchandise Authorization (RMA) number and return","url":null,"size_h":100,"size_w":100,"styles":{"color":"#34495e","fontSize":"16px","lineHeight":"1.7","paddingLeft":"28px","marginBottom":"14px"},"settings":{"items":["The Company will provide a Return Merchandise Authorization (RMA) number and return"]},"order":25,"parent_frames":[],"files":[],"created_at":"2026-07-08T11:03:03.164059Z","modified_at":"2026-07-08T11:03:03.164076Z"},{"id":"ff1ff465-304c-497e-b33a-f00e98c47191","component_type":{"id":"c75fecdd-5af1-4634-8001-5cc73dc35813","name":"Text","description":"Auto-created text component type"},"title":"","content":"shipping instructions.","url":null,"size_h":100,"size_w":100,"styles":{"color":"#34495e","fontSize":"16px","lineHeight":"1.7","marginBottom":"14px"},"settings":{},"order":26,"parent_frames":[],"files":[],"created_at":"2026-07-08T11:03:03.166016Z","modified_at":"2026-07-08T11:03:03.166032Z"},{"id":"53d55852-7894-4d0a-8b85-7d644bcd0022","component_type":{"id":"c75fecdd-5af1-4634-8001-5cc73dc35813","name":"Text","description":"Auto-created text component type"},"title":"","content":"• Return shipping costs are the customer's responsibility unless the return is due to a","url":null,"size_h":100,"size_w":100,"styles":{"color":"#34495e","fontSize":"16px","lineHeight":"1.7","paddingLeft":"28px","marginBottom":"14px"},"settings":{"items":["Return shipping costs are the customer's responsibility unless the return is due to a"]},"order":27,"parent_frames":[],"files":[],"created_at":"2026-07-08T11:03:03.175953Z","modified_at":"2026-07-08T11:03:03.175974Z"},{"id":"730bd34b-1b23-48bc-94c3-f362540904ff","component_type":{"id":"c75fecdd-5af1-4634-8001-5cc73dc35813","name":"Text","description":"Auto-created text component type"},"title":"","content":"Company error or defective product.","url":null,"size_h":100,"size_w":100,"styles":{"color":"#34495e","fontSize":"16px","lineHeight":"1.7","marginBottom":"14px"},"settings":{},"order":28,"parent_frames":[],"files":[],"created_at":"2026-07-08T11:03:03.177261Z","modified_at":"2026-07-08T11:03:03.177276Z"},{"id":"3be1c946-c650-423c-a406-8330bec4ba33","component_type":{"id":"c75fecdd-5af1-4634-8001-5cc73dc35813","name":"Text","description":"Auto-created text component type"},"title":"","content":"5.3 Refunds","url":null,"size_h":100,"size_w":100,"styles":{"color":"#2c3e50","fontSize":"20px","marginTop":"28px","fontWeight":"bold","borderBottom":"1px solid #ecf0f1","marginBottom":"8px","paddingBottom":"4px"},"settings":{},"order":29,"parent_frames":[],"files":[],"created_at":"2026-07-08T11:03:03.179004Z","modified_at":"2026-07-08T11:03:03.179018Z"},{"id":"a4d1a2dc-006b-4406-a7e2-9b2fa56f3e38","component_type":{"id":"c75fecdd-5af1-4634-8001-5cc73dc35813","name":"Text","description":"Auto-created text component type"},"title":"","content":"• Approved refunds will be processed within [5-10] business days of receiving the  returned item.\n• Refunds will be issued to the original payment method.\n• Original shipping costs are non-refundable unless the return is due to a Company  error.","url":null,"size_h":100,"size_w":100,"styles":{"color":"#34495e","fontSize":"16px","lineHeight":"1.7","paddingLeft":"28px","marginBottom":"14px"},"settings":{"items":["Approved refunds will be processed within [5-10] business days of receiving the  returned item.","Refunds will be issued to the original payment method.","Original shipping costs are non-refundable unless the return is due to a Company  error."]},"order":30,"parent_frames":[],"files":[],"created_at":"2026-07-08T11:03:03.179950Z","modified_at":"2026-07-08T11:03:03.179963Z"},{"id":"89a7de24-f51e-4d74-8346-75e4b1fddfe1","component_type":{"id":"c75fecdd-5af1-4634-8001-5cc73dc35813","name":"Text","description":"Auto-created text component type"},"title":"","content":"6. DEFECTIVE OR INCORRECT ITEMS","url":null,"size_h":100,"size_w":100,"styles":{"color":"#2c3e50","fontSize":"20px","marginTop":"28px","fontWeight":"bold","borderBottom":"1px solid #ecf0f1","marginBottom":"8px","paddingBottom":"4px"},"settings":{},"order":31,"parent_frames":[],"files":[],"created_at":"2026-07-08T11:03:03.186207Z","modified_at":"2026-07-08T11:03:03.186226Z"},{"id":"7b28cdb5-6c5f-4df2-9e1d-1224cf06840a","component_type":{"id":"c75fecdd-5af1-4634-8001-5cc73dc35813","name":"Text","description":"Auto-created text component type"},"title":"","content":"If you receive a defective or incorrect item, please contact us within [7] days of  delivery. The Company will arrange for a replacement or full refund, including return shipping  costs.","url":null,"size_h":100,"size_w":100,"styles":{"color":"#34495e","fontSize":"16px","lineHeight":"1.7","marginBottom":"14px"},"settings":{},"order":32,"parent_frames":[],"files":[],"created_at":"2026-07-08T11:03:03.188397Z","modified_at":"2026-07-08T11:03:03.188412Z"},{"id":"73b7eed4-2d0a-4621-b2b2-2f0a35b05115","component_type":{"id":"c75fecdd-5af1-4634-8001-5cc73dc35813","name":"Text","description":"Auto-created text component type"},"title":"","content":"7. WARRANTY","url":null,"size_h":100,"size_w":100,"styles":{"color":"#2c3e50","fontSize":"20px","marginTop":"28px","fontWeight":"bold","borderBottom":"1px solid #ecf0f1","marginBottom":"8px","paddingBottom":"4px"},"settings":{},"order":33,"parent_frames":[],"files":[],"created_at":"2026-07-08T11:03:03.190329Z","modified_at":"2026-07-08T11:03:03.190755Z"},{"id":"ec4ecc0f-eb18-4c8a-82e7-777d028de12c","component_type":{"id":"c75fecdd-5af1-4634-8001-5cc73dc35813","name":"Text","description":"Auto-created text component type"},"title":"","content":"Products sold by קלואי are covered by a [X-month/year] warranty against  manufacturing defects, unless otherwise stated. This warranty does not cover damage caused by misuse, accidental damage, or unauthorized modifications.","url":null,"size_h":100,"size_w":100,"styles":{"color":"#34495e","fontSize":"16px","lineHeight":"1.7","marginBottom":"14px"},"settings":{},"order":34,"parent_frames":[],"files":[],"created_at":"2026-07-08T11:03:03.196097Z","modified_at":"2026-07-08T11:03:03.196113Z"},{"id":"0a60ddcb-47dd-4e64-bf2b-eaff38b9a0ea","component_type":{"id":"c75fecdd-5af1-4634-8001-5cc73dc35813","name":"Text","description":"Auto-created text component type"},"title":"","content":"8. 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