{"id":"245b071d-cb5e-4b7c-a100-8ed5f4657d34","name":"Sales Policy & Return Policy","description":"Converted from document: Sales Policy & Return Policy","menus":[],"slug":"sales-policy-return-policy-222","components":[{"id":"5e3e557d-b0b8-42d2-9990-c973121dc8d8","component_type":{"id":"c75fecdd-5af1-4634-8001-5cc73dc35813","name":"Text","description":"Auto-created text component type"},"title":"","content":"SALES POLICY & RETURN POLICY","url":null,"size_h":100,"size_w":100,"styles":{"color":"#1a1a2e","fontSize":"32px","textAlign":"center","fontWeight":"bold","marginBottom":"24px","letterSpacing":"1px"},"settings":{},"order":1,"parent_frames":[],"files":[],"created_at":"2026-07-07T15:15:09.470664Z","modified_at":"2026-07-07T15:15:09.470680Z"},{"id":"f66e998a-46bc-412c-9d03-d24e5b16cd76","component_type":{"id":"c75fecdd-5af1-4634-8001-5cc73dc35813","name":"Text","description":"Auto-created text component type"},"title":"","content":"Business: Mentor Digital Effective Date: July 07, 2026","url":null,"size_h":100,"size_w":100,"styles":{"color":"#34495e","fontSize":"16px","lineHeight":"1.7","marginBottom":"14px"},"settings":{},"order":2,"parent_frames":[],"files":[],"created_at":"2026-07-07T15:15:09.471742Z","modified_at":"2026-07-07T15:15:09.471755Z"},{"id":"5fb6d19d-0225-4dfb-8f20-4611aa186bfa","component_type":{"id":"c75fecdd-5af1-4634-8001-5cc73dc35813","name":"Text","description":"Auto-created text component type"},"title":"","content":"1. GENERAL SALES TERMS","url":null,"size_h":100,"size_w":100,"styles":{"color":"#2c3e50","fontSize":"20px","marginTop":"28px","fontWeight":"bold","borderBottom":"1px solid #ecf0f1","marginBottom":"8px","paddingBottom":"4px"},"settings":{},"order":3,"parent_frames":[],"files":[],"created_at":"2026-07-07T15:15:09.472712Z","modified_at":"2026-07-07T15:15:09.472724Z"},{"id":"55a3b2d5-32ae-4e50-b9c6-18a5de2a1420","component_type":{"id":"c75fecdd-5af1-4634-8001-5cc73dc35813","name":"Text","description":"Auto-created text component type"},"title":"","content":"All purchases made from Mentor Digital (\"Company\") are subject to these Sales Terms and Return Policy. By completing a purchase, the customer acknowledges and agrees to the  terms set forth herein.","url":null,"size_h":100,"size_w":100,"styles":{"color":"#34495e","fontSize":"16px","lineHeight":"1.7","marginBottom":"14px"},"settings":{},"order":4,"parent_frames":[],"files":[],"created_at":"2026-07-07T15:15:09.473807Z","modified_at":"2026-07-07T15:15:09.473818Z"},{"id":"d345943e-833a-4d7b-b32f-66516aeab9b5","component_type":{"id":"c75fecdd-5af1-4634-8001-5cc73dc35813","name":"Text","description":"Auto-created text component type"},"title":"","content":"2. PRICING AND PAYMENT","url":null,"size_h":100,"size_w":100,"styles":{"color":"#2c3e50","fontSize":"20px","marginTop":"28px","fontWeight":"bold","borderBottom":"1px solid #ecf0f1","marginBottom":"8px","paddingBottom":"4px"},"settings":{},"order":5,"parent_frames":[],"files":[],"created_at":"2026-07-07T15:15:09.474915Z","modified_at":"2026-07-07T15:15:09.474927Z"},{"id":"befe360b-f928-46a4-9c13-c418a12958cb","component_type":{"id":"c75fecdd-5af1-4634-8001-5cc73dc35813","name":"Text","description":"Auto-created text component type"},"title":"","content":"• All prices are listed in [Currency] and are inclusive/exclusive of applicable taxes.\n• The Company reserves the right to modify prices at any time without prior notice.  Price","url":null,"size_h":100,"size_w":100,"styles":{"color":"#34495e","fontSize":"16px","lineHeight":"1.7","paddingLeft":"28px","marginBottom":"14px"},"settings":{"items":["All prices are listed in [Currency] and are inclusive/exclusive of applicable taxes.","The Company reserves the right to modify prices at any time without prior notice.  Price"]},"order":6,"parent_frames":[],"files":[],"created_at":"2026-07-07T15:15:09.475893Z","modified_at":"2026-07-07T15:15:09.475905Z"},{"id":"b9e9391a-81c6-4588-93e3-7e993eb3bead","component_type":{"id":"c75fecdd-5af1-4634-8001-5cc73dc35813","name":"Text","description":"Auto-created text component type"},"title":"","content":"changes will not affect confirmed orders.","url":null,"size_h":100,"size_w":100,"styles":{"color":"#34495e","fontSize":"16px","lineHeight":"1.7","marginBottom":"14px"},"settings":{},"order":7,"parent_frames":[],"files":[],"created_at":"2026-07-07T15:15:09.476860Z","modified_at":"2026-07-07T15:15:09.476871Z"},{"id":"4008f1c4-3ec3-4e8d-a9d7-fcd4c841eb7d","component_type":{"id":"c75fecdd-5af1-4634-8001-5cc73dc35813","name":"Text","description":"Auto-created text component type"},"title":"","content":"• Accepted payment methods: [list methods: credit/debit card, bank transfer, etc.].\n• Payment is due at the time of order placement unless otherwise agreed in writing.","url":null,"size_h":100,"size_w":100,"styles":{"color":"#34495e","fontSize":"16px","lineHeight":"1.7","paddingLeft":"28px","marginBottom":"14px"},"settings":{"items":["Accepted payment methods: [list methods: credit/debit card, bank transfer, etc.].","Payment is due at the time of order placement unless otherwise agreed in writing."]},"order":8,"parent_frames":[],"files":[],"created_at":"2026-07-07T15:15:09.477995Z","modified_at":"2026-07-07T15:15:09.478006Z"},{"id":"bc7a23b8-a0b1-42a5-83d0-abfec36a369e","component_type":{"id":"c75fecdd-5af1-4634-8001-5cc73dc35813","name":"Text","description":"Auto-created text component type"},"title":"","content":"3. ORDER PROCESSING","url":null,"size_h":100,"size_w":100,"styles":{"color":"#2c3e50","fontSize":"20px","marginTop":"28px","fontWeight":"bold","borderBottom":"1px solid #ecf0f1","marginBottom":"8px","paddingBottom":"4px"},"settings":{},"order":9,"parent_frames":[],"files":[],"created_at":"2026-07-07T15:15:09.478886Z","modified_at":"2026-07-07T15:15:09.478897Z"},{"id":"98378937-d48b-493b-ada5-df6b863d4594","component_type":{"id":"c75fecdd-5af1-4634-8001-5cc73dc35813","name":"Text","description":"Auto-created text component type"},"title":"","content":"• Orders are processed within [X] business days upon receipt of payment confirmation.\n• The Company reserves the right to cancel or refuse any order, in which case a full","url":null,"size_h":100,"size_w":100,"styles":{"color":"#34495e","fontSize":"16px","lineHeight":"1.7","paddingLeft":"28px","marginBottom":"14px"},"settings":{"items":["Orders are processed within [X] business days upon receipt of payment confirmation.","The Company reserves the right to cancel or refuse any order, in which case a full"]},"order":10,"parent_frames":[],"files":[],"created_at":"2026-07-07T15:15:09.479812Z","modified_at":"2026-07-07T15:15:09.479823Z"},{"id":"63273935-3c63-45da-8537-f628f53d483d","component_type":{"id":"c75fecdd-5af1-4634-8001-5cc73dc35813","name":"Text","description":"Auto-created text component type"},"title":"","content":"refund will be issued.","url":null,"size_h":100,"size_w":100,"styles":{"color":"#34495e","fontSize":"16px","lineHeight":"1.7","marginBottom":"14px"},"settings":{},"order":11,"parent_frames":[],"files":[],"created_at":"2026-07-07T15:15:09.480612Z","modified_at":"2026-07-07T15:15:09.480622Z"},{"id":"5c9cca58-c315-48a4-b8e3-76c038897df8","component_type":{"id":"c75fecdd-5af1-4634-8001-5cc73dc35813","name":"Text","description":"Auto-created text component type"},"title":"","content":"4. DELIVERY","url":null,"size_h":100,"size_w":100,"styles":{"color":"#2c3e50","fontSize":"20px","marginTop":"28px","fontWeight":"bold","borderBottom":"1px solid #ecf0f1","marginBottom":"8px","paddingBottom":"4px"},"settings":{},"order":12,"parent_frames":[],"files":[],"created_at":"2026-07-07T15:15:09.481565Z","modified_at":"2026-07-07T15:15:09.481577Z"},{"id":"57a8ecca-c4e0-4855-bf29-a423377fa492","component_type":{"id":"c75fecdd-5af1-4634-8001-5cc73dc35813","name":"Text","description":"Auto-created text component type"},"title":"","content":"• Estimated delivery times are [X-Y] business days from dispatch. These are estimates  only","url":null,"size_h":100,"size_w":100,"styles":{"color":"#34495e","fontSize":"16px","lineHeight":"1.7","paddingLeft":"28px","marginBottom":"14px"},"settings":{"items":["Estimated delivery times are [X-Y] business days from dispatch. These are estimates  only"]},"order":13,"parent_frames":[],"files":[],"created_at":"2026-07-07T15:15:09.482593Z","modified_at":"2026-07-07T15:15:09.482603Z"},{"id":"58357517-f1da-47b3-9c2d-97a0d694a8a1","component_type":{"id":"c75fecdd-5af1-4634-8001-5cc73dc35813","name":"Text","description":"Auto-created text component type"},"title":"","content":"and not guaranteed.","url":null,"size_h":100,"size_w":100,"styles":{"color":"#34495e","fontSize":"16px","lineHeight":"1.7","marginBottom":"14px"},"settings":{},"order":14,"parent_frames":[],"files":[],"created_at":"2026-07-07T15:15:09.483562Z","modified_at":"2026-07-07T15:15:09.483573Z"},{"id":"fc0a2c91-f7de-4a66-b490-5506d886d408","component_type":{"id":"c75fecdd-5af1-4634-8001-5cc73dc35813","name":"Text","description":"Auto-created text component type"},"title":"","content":"• The risk of loss or damage passes to the customer upon delivery.\n• Shipping fees, if applicable, are disclosed at checkout.","url":null,"size_h":100,"size_w":100,"styles":{"color":"#34495e","fontSize":"16px","lineHeight":"1.7","paddingLeft":"28px","marginBottom":"14px"},"settings":{"items":["The risk of loss or damage passes to the customer upon delivery.","Shipping fees, if applicable, are disclosed at checkout."]},"order":15,"parent_frames":[],"files":[],"created_at":"2026-07-07T15:15:09.484462Z","modified_at":"2026-07-07T15:15:09.484472Z"},{"id":"6a61e9ec-0e6d-4ced-a240-939aa78ebf0d","component_type":{"id":"c75fecdd-5af1-4634-8001-5cc73dc35813","name":"Text","description":"Auto-created text component type"},"title":"","content":"5. RETURNS & EXCHANGES","url":null,"size_h":100,"size_w":100,"styles":{"color":"#2c3e50","fontSize":"20px","marginTop":"28px","fontWeight":"bold","borderBottom":"1px solid #ecf0f1","marginBottom":"8px","paddingBottom":"4px"},"settings":{},"order":16,"parent_frames":[],"files":[],"created_at":"2026-07-07T15:15:09.485543Z","modified_at":"2026-07-07T15:15:09.485554Z"},{"id":"e16c89cd-2fab-4bfb-a80e-6f7f03b61206","component_type":{"id":"c75fecdd-5af1-4634-8001-5cc73dc35813","name":"Text","description":"Auto-created text component type"},"title":"","content":"5.1 Eligibility","url":null,"size_h":100,"size_w":100,"styles":{"color":"#2c3e50","fontSize":"20px","marginTop":"28px","fontWeight":"bold","borderBottom":"1px solid #ecf0f1","marginBottom":"8px","paddingBottom":"4px"},"settings":{},"order":17,"parent_frames":[],"files":[],"created_at":"2026-07-07T15:15:09.486376Z","modified_at":"2026-07-07T15:15:09.486386Z"},{"id":"b58381e5-c67c-4455-bbe2-bc280fa3a3bd","component_type":{"id":"c75fecdd-5af1-4634-8001-5cc73dc35813","name":"Text","description":"Auto-created text component type"},"title":"","content":"• Items are eligible for return within [30] days of the delivery date.\n• Products must be returned in their original, unused condition, with all original  packaging","url":null,"size_h":100,"size_w":100,"styles":{"color":"#34495e","fontSize":"16px","lineHeight":"1.7","paddingLeft":"28px","marginBottom":"14px"},"settings":{"items":["Items are eligible for return within [30] days of the delivery date.","Products must be returned in their original, unused condition, with all original  packaging"]},"order":18,"parent_frames":[],"files":[],"created_at":"2026-07-07T15:15:09.487268Z","modified_at":"2026-07-07T15:15:09.487277Z"},{"id":"14ba1e94-4b45-4195-86fa-0260caa7d4a9","component_type":{"id":"c75fecdd-5af1-4634-8001-5cc73dc35813","name":"Text","description":"Auto-created text component type"},"title":"","content":"and documentation.","url":null,"size_h":100,"size_w":100,"styles":{"color":"#34495e","fontSize":"16px","lineHeight":"1.7","marginBottom":"14px"},"settings":{},"order":19,"parent_frames":[],"files":[],"created_at":"2026-07-07T15:15:09.488753Z","modified_at":"2026-07-07T15:15:09.488763Z"},{"id":"72e7e6f8-5bf7-44a2-b968-767bfc588b4b","component_type":{"id":"c75fecdd-5af1-4634-8001-5cc73dc35813","name":"Text","description":"Auto-created text component type"},"title":"","content":"• The following items are non-returnable: [list exclusions, e.g., digital downloads,","url":null,"size_h":100,"size_w":100,"styles":{"color":"#34495e","fontSize":"16px","lineHeight":"1.7","paddingLeft":"28px","marginBottom":"14px"},"settings":{"items":["The following items are non-returnable: [list exclusions, e.g., digital downloads,"]},"order":20,"parent_frames":[],"files":[],"created_at":"2026-07-07T15:15:09.489827Z","modified_at":"2026-07-07T15:15:09.489838Z"},{"id":"14e70a4f-6320-4103-96fa-e9a43672c0d4","component_type":{"id":"c75fecdd-5af1-4634-8001-5cc73dc35813","name":"Text","description":"Auto-created text component type"},"title":"","content":"personalized items, perishable goods].","url":null,"size_h":100,"size_w":100,"styles":{"color":"#34495e","fontSize":"16px","lineHeight":"1.7","marginBottom":"14px"},"settings":{},"order":21,"parent_frames":[],"files":[],"created_at":"2026-07-07T15:15:09.490752Z","modified_at":"2026-07-07T15:15:09.490766Z"},{"id":"f8ef13f7-6d02-44dc-92d4-c0fd64afe523","component_type":{"id":"c75fecdd-5af1-4634-8001-5cc73dc35813","name":"Text","description":"Auto-created text component type"},"title":"","content":"5.2 Return Process","url":null,"size_h":100,"size_w":100,"styles":{"color":"#2c3e50","fontSize":"20px","marginTop":"28px","fontWeight":"bold","borderBottom":"1px solid #ecf0f1","marginBottom":"8px","paddingBottom":"4px"},"settings":{},"order":22,"parent_frames":[],"files":[],"created_at":"2026-07-07T15:15:09.491497Z","modified_at":"2026-07-07T15:15:09.491510Z"},{"id":"9bc596a5-1195-44a9-83e3-e413c7a3ea9d","component_type":{"id":"c75fecdd-5af1-4634-8001-5cc73dc35813","name":"Text","description":"Auto-created text component type"},"title":"","content":"• To initiate a return, contact us at [contact details] with your order number and  reason","url":null,"size_h":100,"size_w":100,"styles":{"color":"#34495e","fontSize":"16px","lineHeight":"1.7","paddingLeft":"28px","marginBottom":"14px"},"settings":{"items":["To initiate a return, contact us at [contact details] with your order number and  reason"]},"order":23,"parent_frames":[],"files":[],"created_at":"2026-07-07T15:15:09.492327Z","modified_at":"2026-07-07T15:15:09.492340Z"},{"id":"a329db54-b4d5-495b-b7c4-dd756367b333","component_type":{"id":"c75fecdd-5af1-4634-8001-5cc73dc35813","name":"Text","description":"Auto-created text component type"},"title":"","content":"for return.","url":null,"size_h":100,"size_w":100,"styles":{"color":"#34495e","fontSize":"16px","lineHeight":"1.7","marginBottom":"14px"},"settings":{},"order":24,"parent_frames":[],"files":[],"created_at":"2026-07-07T15:15:09.493179Z","modified_at":"2026-07-07T15:15:09.493189Z"},{"id":"b8d99d44-2bf1-411d-abb6-dd3e2981889c","component_type":{"id":"c75fecdd-5af1-4634-8001-5cc73dc35813","name":"Text","description":"Auto-created text component type"},"title":"","content":"• The Company will provide a Return Merchandise Authorization (RMA) number and return","url":null,"size_h":100,"size_w":100,"styles":{"color":"#34495e","fontSize":"16px","lineHeight":"1.7","paddingLeft":"28px","marginBottom":"14px"},"settings":{"items":["The Company will provide a Return Merchandise Authorization (RMA) number and return"]},"order":25,"parent_frames":[],"files":[],"created_at":"2026-07-07T15:15:09.494209Z","modified_at":"2026-07-07T15:15:09.494219Z"},{"id":"20486375-dccd-4e34-9914-d66affa80a3e","component_type":{"id":"c75fecdd-5af1-4634-8001-5cc73dc35813","name":"Text","description":"Auto-created text component type"},"title":"","content":"shipping instructions.","url":null,"size_h":100,"size_w":100,"styles":{"color":"#34495e","fontSize":"16px","lineHeight":"1.7","marginBottom":"14px"},"settings":{},"order":26,"parent_frames":[],"files":[],"created_at":"2026-07-07T15:15:09.494901Z","modified_at":"2026-07-07T15:15:09.494910Z"},{"id":"fa118682-5db1-4d38-b9e5-32d41431d7c8","component_type":{"id":"c75fecdd-5af1-4634-8001-5cc73dc35813","name":"Text","description":"Auto-created text component type"},"title":"","content":"• Return shipping costs are the customer's responsibility unless the return is due to a","url":null,"size_h":100,"size_w":100,"styles":{"color":"#34495e","fontSize":"16px","lineHeight":"1.7","paddingLeft":"28px","marginBottom":"14px"},"settings":{"items":["Return shipping costs are the customer's responsibility unless the return is due to a"]},"order":27,"parent_frames":[],"files":[],"created_at":"2026-07-07T15:15:09.495573Z","modified_at":"2026-07-07T15:15:09.495593Z"},{"id":"5dc6ea7e-37f2-4a35-bb42-70c639a5bb14","component_type":{"id":"c75fecdd-5af1-4634-8001-5cc73dc35813","name":"Text","description":"Auto-created text component type"},"title":"","content":"Company error or defective product.","url":null,"size_h":100,"size_w":100,"styles":{"color":"#34495e","fontSize":"16px","lineHeight":"1.7","marginBottom":"14px"},"settings":{},"order":28,"parent_frames":[],"files":[],"created_at":"2026-07-07T15:15:09.496333Z","modified_at":"2026-07-07T15:15:09.496342Z"},{"id":"d7af6ca7-bbce-4892-bf9c-a03614d21a2e","component_type":{"id":"c75fecdd-5af1-4634-8001-5cc73dc35813","name":"Text","description":"Auto-created text component type"},"title":"","content":"5.3 Refunds","url":null,"size_h":100,"size_w":100,"styles":{"color":"#2c3e50","fontSize":"20px","marginTop":"28px","fontWeight":"bold","borderBottom":"1px solid #ecf0f1","marginBottom":"8px","paddingBottom":"4px"},"settings":{},"order":29,"parent_frames":[],"files":[],"created_at":"2026-07-07T15:15:09.497106Z","modified_at":"2026-07-07T15:15:09.497116Z"},{"id":"f5f4d4ec-b279-463b-8917-f6c0ee1d0af8","component_type":{"id":"c75fecdd-5af1-4634-8001-5cc73dc35813","name":"Text","description":"Auto-created text component type"},"title":"","content":"• Approved refunds will be processed within [5-10] business days of receiving the  returned item.\n• Refunds will be issued to the original payment method.\n• Original shipping costs are non-refundable unless the return is due to a Company  error.","url":null,"size_h":100,"size_w":100,"styles":{"color":"#34495e","fontSize":"16px","lineHeight":"1.7","paddingLeft":"28px","marginBottom":"14px"},"settings":{"items":["Approved refunds will be processed within [5-10] business days of receiving the  returned item.","Refunds will be issued to the original payment method.","Original shipping costs are non-refundable unless the return is due to a Company  error."]},"order":30,"parent_frames":[],"files":[],"created_at":"2026-07-07T15:15:09.497961Z","modified_at":"2026-07-07T15:15:09.497972Z"},{"id":"812a3f00-48ae-4cb5-9138-959b549c8dfb","component_type":{"id":"c75fecdd-5af1-4634-8001-5cc73dc35813","name":"Text","description":"Auto-created text component type"},"title":"","content":"6. DEFECTIVE OR INCORRECT ITEMS","url":null,"size_h":100,"size_w":100,"styles":{"color":"#2c3e50","fontSize":"20px","marginTop":"28px","fontWeight":"bold","borderBottom":"1px solid #ecf0f1","marginBottom":"8px","paddingBottom":"4px"},"settings":{},"order":31,"parent_frames":[],"files":[],"created_at":"2026-07-07T15:15:09.498835Z","modified_at":"2026-07-07T15:15:09.498845Z"},{"id":"b4569717-383f-4972-9629-32b59cb3c11a","component_type":{"id":"c75fecdd-5af1-4634-8001-5cc73dc35813","name":"Text","description":"Auto-created text component type"},"title":"","content":"If you receive a defective or incorrect item, please contact us within [7] days of  delivery. The Company will arrange for a replacement or full refund, including return shipping  costs.","url":null,"size_h":100,"size_w":100,"styles":{"color":"#34495e","fontSize":"16px","lineHeight":"1.7","marginBottom":"14px"},"settings":{},"order":32,"parent_frames":[],"files":[],"created_at":"2026-07-07T15:15:09.499634Z","modified_at":"2026-07-07T15:15:09.499643Z"},{"id":"16349b67-fb27-4f86-850d-a5adffd313a2","component_type":{"id":"c75fecdd-5af1-4634-8001-5cc73dc35813","name":"Text","description":"Auto-created text component type"},"title":"","content":"7. WARRANTY","url":null,"size_h":100,"size_w":100,"styles":{"color":"#2c3e50","fontSize":"20px","marginTop":"28px","fontWeight":"bold","borderBottom":"1px solid #ecf0f1","marginBottom":"8px","paddingBottom":"4px"},"settings":{},"order":33,"parent_frames":[],"files":[],"created_at":"2026-07-07T15:15:09.501103Z","modified_at":"2026-07-07T15:15:09.501113Z"},{"id":"9bbeb4be-a4f9-455c-9866-a595755be799","component_type":{"id":"c75fecdd-5af1-4634-8001-5cc73dc35813","name":"Text","description":"Auto-created text component type"},"title":"","content":"Products sold by Mentor Digital are covered by a [X-month/year] warranty against  manufacturing defects, unless otherwise stated. This warranty does not cover damage caused by misuse, accidental damage, or unauthorized modifications.","url":null,"size_h":100,"size_w":100,"styles":{"color":"#34495e","fontSize":"16px","lineHeight":"1.7","marginBottom":"14px"},"settings":{},"order":34,"parent_frames":[],"files":[],"created_at":"2026-07-07T15:15:09.502157Z","modified_at":"2026-07-07T15:15:09.502167Z"},{"id":"0b2909cb-d564-4e72-990f-cddf79c8feba","component_type":{"id":"c75fecdd-5af1-4634-8001-5cc73dc35813","name":"Text","description":"Auto-created text component type"},"title":"","content":"8. 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