{"id":"11d6bcb2-0156-4e2e-a5ff-8e64e7a019a5","name":"Sales Policy & Return Policy","description":"Converted from document: Sales Policy & Return Policy","menus":[],"slug":"sales-policy-return-policy-211","components":[{"id":"5836fe78-aad2-437a-b55f-855e3222df8f","component_type":{"id":"c75fecdd-5af1-4634-8001-5cc73dc35813","name":"Text","description":"Auto-created text component type"},"title":"","content":"SALES POLICY & RETURN POLICY","url":null,"size_h":100,"size_w":100,"styles":{"color":"#1a1a2e","fontSize":"32px","textAlign":"center","fontWeight":"bold","marginBottom":"24px","letterSpacing":"1px"},"settings":{},"order":1,"parent_frames":[],"files":[],"created_at":"2026-07-06T07:23:12.663100Z","modified_at":"2026-07-06T07:23:12.663117Z"},{"id":"ba8618c3-0dfb-4f9c-9486-d8af5b98e189","component_type":{"id":"c75fecdd-5af1-4634-8001-5cc73dc35813","name":"Text","description":"Auto-created text component type"},"title":"","content":"Business: Mentor Digital Effective Date: July 06, 2026","url":null,"size_h":100,"size_w":100,"styles":{"color":"#34495e","fontSize":"16px","lineHeight":"1.7","marginBottom":"14px"},"settings":{},"order":2,"parent_frames":[],"files":[],"created_at":"2026-07-06T07:23:12.664405Z","modified_at":"2026-07-06T07:23:12.664421Z"},{"id":"81663c06-ae7e-42a7-9863-b6f0162b9ddc","component_type":{"id":"c75fecdd-5af1-4634-8001-5cc73dc35813","name":"Text","description":"Auto-created text component type"},"title":"","content":"1. GENERAL SALES TERMS","url":null,"size_h":100,"size_w":100,"styles":{"color":"#2c3e50","fontSize":"20px","marginTop":"28px","fontWeight":"bold","borderBottom":"1px solid #ecf0f1","marginBottom":"8px","paddingBottom":"4px"},"settings":{},"order":3,"parent_frames":[],"files":[],"created_at":"2026-07-06T07:23:12.665874Z","modified_at":"2026-07-06T07:23:12.665889Z"},{"id":"f9ae1d4e-936d-4228-aa06-c9537791297d","component_type":{"id":"c75fecdd-5af1-4634-8001-5cc73dc35813","name":"Text","description":"Auto-created text component type"},"title":"","content":"All purchases made from Mentor Digital (\"Company\") are subject to these Sales Terms and Return Policy. By completing a purchase, the customer acknowledges and agrees to the  terms set forth herein.","url":null,"size_h":100,"size_w":100,"styles":{"color":"#34495e","fontSize":"16px","lineHeight":"1.7","marginBottom":"14px"},"settings":{},"order":4,"parent_frames":[],"files":[],"created_at":"2026-07-06T07:23:12.668424Z","modified_at":"2026-07-06T07:23:12.668440Z"},{"id":"a1491dc4-6b4e-40d8-9937-59ff7d698fe8","component_type":{"id":"c75fecdd-5af1-4634-8001-5cc73dc35813","name":"Text","description":"Auto-created text component type"},"title":"","content":"2. PRICING AND PAYMENT","url":null,"size_h":100,"size_w":100,"styles":{"color":"#2c3e50","fontSize":"20px","marginTop":"28px","fontWeight":"bold","borderBottom":"1px solid #ecf0f1","marginBottom":"8px","paddingBottom":"4px"},"settings":{},"order":5,"parent_frames":[],"files":[],"created_at":"2026-07-06T07:23:12.669766Z","modified_at":"2026-07-06T07:23:12.669780Z"},{"id":"6b68bf9f-f073-4b4e-87ac-00f026c7c6b3","component_type":{"id":"c75fecdd-5af1-4634-8001-5cc73dc35813","name":"Text","description":"Auto-created text component type"},"title":"","content":"• All prices are listed in [Currency] and are inclusive/exclusive of applicable taxes.\n• The Company reserves the right to modify prices at any time without prior notice.  Price","url":null,"size_h":100,"size_w":100,"styles":{"color":"#34495e","fontSize":"16px","lineHeight":"1.7","paddingLeft":"28px","marginBottom":"14px"},"settings":{"items":["All prices are listed in [Currency] and are inclusive/exclusive of applicable taxes.","The Company reserves the right to modify prices at any time without prior notice.  Price"]},"order":6,"parent_frames":[],"files":[],"created_at":"2026-07-06T07:23:12.671088Z","modified_at":"2026-07-06T07:23:12.671100Z"},{"id":"5bf84dc2-6ce1-4de3-8a68-060887f2b3b7","component_type":{"id":"c75fecdd-5af1-4634-8001-5cc73dc35813","name":"Text","description":"Auto-created text component type"},"title":"","content":"changes will not affect confirmed orders.","url":null,"size_h":100,"size_w":100,"styles":{"color":"#34495e","fontSize":"16px","lineHeight":"1.7","marginBottom":"14px"},"settings":{},"order":7,"parent_frames":[],"files":[],"created_at":"2026-07-06T07:23:12.672278Z","modified_at":"2026-07-06T07:23:12.672344Z"},{"id":"27830e3e-7792-4c71-98b3-1d57ac257d4e","component_type":{"id":"c75fecdd-5af1-4634-8001-5cc73dc35813","name":"Text","description":"Auto-created text component type"},"title":"","content":"• Accepted payment methods: [list methods: credit/debit card, bank transfer, etc.].\n• Payment is due at the time of order placement unless otherwise agreed in writing.","url":null,"size_h":100,"size_w":100,"styles":{"color":"#34495e","fontSize":"16px","lineHeight":"1.7","paddingLeft":"28px","marginBottom":"14px"},"settings":{"items":["Accepted payment methods: [list methods: credit/debit card, bank transfer, etc.].","Payment is due at the time of order placement unless otherwise agreed in writing."]},"order":8,"parent_frames":[],"files":[],"created_at":"2026-07-06T07:23:12.673457Z","modified_at":"2026-07-06T07:23:12.673469Z"},{"id":"8364ddde-f583-4353-8c9b-6eadcc1f2a22","component_type":{"id":"c75fecdd-5af1-4634-8001-5cc73dc35813","name":"Text","description":"Auto-created text component type"},"title":"","content":"3. ORDER PROCESSING","url":null,"size_h":100,"size_w":100,"styles":{"color":"#2c3e50","fontSize":"20px","marginTop":"28px","fontWeight":"bold","borderBottom":"1px solid #ecf0f1","marginBottom":"8px","paddingBottom":"4px"},"settings":{},"order":9,"parent_frames":[],"files":[],"created_at":"2026-07-06T07:23:12.674881Z","modified_at":"2026-07-06T07:23:12.674894Z"},{"id":"e5f4a79d-50e1-4b2d-86a4-c3cfa9c845a2","component_type":{"id":"c75fecdd-5af1-4634-8001-5cc73dc35813","name":"Text","description":"Auto-created text component type"},"title":"","content":"• Orders are processed within [X] business days upon receipt of payment confirmation.\n• The Company reserves the right to cancel or refuse any order, in which case a full","url":null,"size_h":100,"size_w":100,"styles":{"color":"#34495e","fontSize":"16px","lineHeight":"1.7","paddingLeft":"28px","marginBottom":"14px"},"settings":{"items":["Orders are processed within [X] business days upon receipt of payment confirmation.","The Company reserves the right to cancel or refuse any order, in which case a full"]},"order":10,"parent_frames":[],"files":[],"created_at":"2026-07-06T07:23:12.676410Z","modified_at":"2026-07-06T07:23:12.676422Z"},{"id":"e87042c3-3a56-4252-8106-c8b700e55f10","component_type":{"id":"c75fecdd-5af1-4634-8001-5cc73dc35813","name":"Text","description":"Auto-created text component type"},"title":"","content":"refund will be issued.","url":null,"size_h":100,"size_w":100,"styles":{"color":"#34495e","fontSize":"16px","lineHeight":"1.7","marginBottom":"14px"},"settings":{},"order":11,"parent_frames":[],"files":[],"created_at":"2026-07-06T07:23:12.677551Z","modified_at":"2026-07-06T07:23:12.677563Z"},{"id":"dbbbeb57-a369-4ed4-a404-09167a6d642b","component_type":{"id":"c75fecdd-5af1-4634-8001-5cc73dc35813","name":"Text","description":"Auto-created text component type"},"title":"","content":"4. DELIVERY","url":null,"size_h":100,"size_w":100,"styles":{"color":"#2c3e50","fontSize":"20px","marginTop":"28px","fontWeight":"bold","borderBottom":"1px solid #ecf0f1","marginBottom":"8px","paddingBottom":"4px"},"settings":{},"order":12,"parent_frames":[],"files":[],"created_at":"2026-07-06T07:23:12.678770Z","modified_at":"2026-07-06T07:23:12.678783Z"},{"id":"b33a795c-a33c-4b56-98f5-4a97e057f2aa","component_type":{"id":"c75fecdd-5af1-4634-8001-5cc73dc35813","name":"Text","description":"Auto-created text component type"},"title":"","content":"• Estimated delivery times are [X-Y] business days from dispatch. These are estimates  only","url":null,"size_h":100,"size_w":100,"styles":{"color":"#34495e","fontSize":"16px","lineHeight":"1.7","paddingLeft":"28px","marginBottom":"14px"},"settings":{"items":["Estimated delivery times are [X-Y] business days from dispatch. These are estimates  only"]},"order":13,"parent_frames":[],"files":[],"created_at":"2026-07-06T07:23:12.680260Z","modified_at":"2026-07-06T07:23:12.680271Z"},{"id":"2bf4e8b1-eb5a-4f9e-82ca-411a16c8b57c","component_type":{"id":"c75fecdd-5af1-4634-8001-5cc73dc35813","name":"Text","description":"Auto-created text component type"},"title":"","content":"and not guaranteed.","url":null,"size_h":100,"size_w":100,"styles":{"color":"#34495e","fontSize":"16px","lineHeight":"1.7","marginBottom":"14px"},"settings":{},"order":14,"parent_frames":[],"files":[],"created_at":"2026-07-06T07:23:12.681981Z","modified_at":"2026-07-06T07:23:12.681993Z"},{"id":"4901bb31-6e70-4e0a-92a2-33e480c7b3a7","component_type":{"id":"c75fecdd-5af1-4634-8001-5cc73dc35813","name":"Text","description":"Auto-created text component type"},"title":"","content":"• The risk of loss or damage passes to the customer upon delivery.\n• Shipping fees, if applicable, are disclosed at checkout.","url":null,"size_h":100,"size_w":100,"styles":{"color":"#34495e","fontSize":"16px","lineHeight":"1.7","paddingLeft":"28px","marginBottom":"14px"},"settings":{"items":["The risk of loss or damage passes to the customer upon delivery.","Shipping fees, if applicable, are disclosed at checkout."]},"order":15,"parent_frames":[],"files":[],"created_at":"2026-07-06T07:23:12.683260Z","modified_at":"2026-07-06T07:23:12.683272Z"},{"id":"dcd5e526-c147-41cb-8e08-a7ff20cd32e1","component_type":{"id":"c75fecdd-5af1-4634-8001-5cc73dc35813","name":"Text","description":"Auto-created text component type"},"title":"","content":"5. RETURNS & EXCHANGES","url":null,"size_h":100,"size_w":100,"styles":{"color":"#2c3e50","fontSize":"20px","marginTop":"28px","fontWeight":"bold","borderBottom":"1px solid #ecf0f1","marginBottom":"8px","paddingBottom":"4px"},"settings":{},"order":16,"parent_frames":[],"files":[],"created_at":"2026-07-06T07:23:12.684680Z","modified_at":"2026-07-06T07:23:12.684691Z"},{"id":"b9ace435-8ac1-48fa-81dc-939f6e2ec52e","component_type":{"id":"c75fecdd-5af1-4634-8001-5cc73dc35813","name":"Text","description":"Auto-created text component type"},"title":"","content":"5.1 Eligibility","url":null,"size_h":100,"size_w":100,"styles":{"color":"#2c3e50","fontSize":"20px","marginTop":"28px","fontWeight":"bold","borderBottom":"1px solid #ecf0f1","marginBottom":"8px","paddingBottom":"4px"},"settings":{},"order":17,"parent_frames":[],"files":[],"created_at":"2026-07-06T07:23:12.685627Z","modified_at":"2026-07-06T07:23:12.685637Z"},{"id":"8da29888-16bb-401c-8b41-7f4bee4d71dd","component_type":{"id":"c75fecdd-5af1-4634-8001-5cc73dc35813","name":"Text","description":"Auto-created text component type"},"title":"","content":"• Items are eligible for return within [30] days of the delivery date.\n• Products must be returned in their original, unused condition, with all original  packaging","url":null,"size_h":100,"size_w":100,"styles":{"color":"#34495e","fontSize":"16px","lineHeight":"1.7","paddingLeft":"28px","marginBottom":"14px"},"settings":{"items":["Items are eligible for return within [30] days of the delivery date.","Products must be returned in their original, unused condition, with all original  packaging"]},"order":18,"parent_frames":[],"files":[],"created_at":"2026-07-06T07:23:12.687000Z","modified_at":"2026-07-06T07:23:12.687013Z"},{"id":"1d697c22-0f75-4811-8f1e-cedb95a91d25","component_type":{"id":"c75fecdd-5af1-4634-8001-5cc73dc35813","name":"Text","description":"Auto-created text component type"},"title":"","content":"and documentation.","url":null,"size_h":100,"size_w":100,"styles":{"color":"#34495e","fontSize":"16px","lineHeight":"1.7","marginBottom":"14px"},"settings":{},"order":19,"parent_frames":[],"files":[],"created_at":"2026-07-06T07:23:12.688087Z","modified_at":"2026-07-06T07:23:12.688099Z"},{"id":"1d97ea05-6f5b-4a39-8415-4b8e60e63ffe","component_type":{"id":"c75fecdd-5af1-4634-8001-5cc73dc35813","name":"Text","description":"Auto-created text component type"},"title":"","content":"• The following items are non-returnable: [list exclusions, e.g., digital downloads,","url":null,"size_h":100,"size_w":100,"styles":{"color":"#34495e","fontSize":"16px","lineHeight":"1.7","paddingLeft":"28px","marginBottom":"14px"},"settings":{"items":["The following items are non-returnable: [list exclusions, e.g., digital downloads,"]},"order":20,"parent_frames":[],"files":[],"created_at":"2026-07-06T07:23:12.689166Z","modified_at":"2026-07-06T07:23:12.689177Z"},{"id":"2844dd1b-fdbd-4477-8f6a-222b0c369b89","component_type":{"id":"c75fecdd-5af1-4634-8001-5cc73dc35813","name":"Text","description":"Auto-created text component type"},"title":"","content":"personalized items, perishable goods].","url":null,"size_h":100,"size_w":100,"styles":{"color":"#34495e","fontSize":"16px","lineHeight":"1.7","marginBottom":"14px"},"settings":{},"order":21,"parent_frames":[],"files":[],"created_at":"2026-07-06T07:23:12.690359Z","modified_at":"2026-07-06T07:23:12.690371Z"},{"id":"25cc4760-f7e4-48a1-bba4-8495f7bceb9b","component_type":{"id":"c75fecdd-5af1-4634-8001-5cc73dc35813","name":"Text","description":"Auto-created text component type"},"title":"","content":"5.2 Return Process","url":null,"size_h":100,"size_w":100,"styles":{"color":"#2c3e50","fontSize":"20px","marginTop":"28px","fontWeight":"bold","borderBottom":"1px solid #ecf0f1","marginBottom":"8px","paddingBottom":"4px"},"settings":{},"order":22,"parent_frames":[],"files":[],"created_at":"2026-07-06T07:23:12.691781Z","modified_at":"2026-07-06T07:23:12.691793Z"},{"id":"17bcf576-758a-4f3c-8539-824ecfe9d14a","component_type":{"id":"c75fecdd-5af1-4634-8001-5cc73dc35813","name":"Text","description":"Auto-created text component type"},"title":"","content":"• To initiate a return, contact us at [contact details] with your order number and  reason","url":null,"size_h":100,"size_w":100,"styles":{"color":"#34495e","fontSize":"16px","lineHeight":"1.7","paddingLeft":"28px","marginBottom":"14px"},"settings":{"items":["To initiate a return, contact us at [contact details] with your order number and  reason"]},"order":23,"parent_frames":[],"files":[],"created_at":"2026-07-06T07:23:12.692903Z","modified_at":"2026-07-06T07:23:12.692915Z"},{"id":"f7c5f1cd-59c0-43fa-8cd2-1c751fb26fea","component_type":{"id":"c75fecdd-5af1-4634-8001-5cc73dc35813","name":"Text","description":"Auto-created text component type"},"title":"","content":"for return.","url":null,"size_h":100,"size_w":100,"styles":{"color":"#34495e","fontSize":"16px","lineHeight":"1.7","marginBottom":"14px"},"settings":{},"order":24,"parent_frames":[],"files":[],"created_at":"2026-07-06T07:23:12.694007Z","modified_at":"2026-07-06T07:23:12.694020Z"},{"id":"4c301b1c-a25d-451b-ad4e-94477e281102","component_type":{"id":"c75fecdd-5af1-4634-8001-5cc73dc35813","name":"Text","description":"Auto-created text component type"},"title":"","content":"• The Company will provide a Return Merchandise Authorization (RMA) number and return","url":null,"size_h":100,"size_w":100,"styles":{"color":"#34495e","fontSize":"16px","lineHeight":"1.7","paddingLeft":"28px","marginBottom":"14px"},"settings":{"items":["The Company will provide a Return Merchandise Authorization (RMA) number and return"]},"order":25,"parent_frames":[],"files":[],"created_at":"2026-07-06T07:23:12.695089Z","modified_at":"2026-07-06T07:23:12.695099Z"},{"id":"20eac872-e388-41a0-9b05-27ca835b362d","component_type":{"id":"c75fecdd-5af1-4634-8001-5cc73dc35813","name":"Text","description":"Auto-created text component type"},"title":"","content":"shipping instructions.","url":null,"size_h":100,"size_w":100,"styles":{"color":"#34495e","fontSize":"16px","lineHeight":"1.7","marginBottom":"14px"},"settings":{},"order":26,"parent_frames":[],"files":[],"created_at":"2026-07-06T07:23:12.696257Z","modified_at":"2026-07-06T07:23:12.696267Z"},{"id":"260eb600-571b-4542-a3f0-764a0151fb43","component_type":{"id":"c75fecdd-5af1-4634-8001-5cc73dc35813","name":"Text","description":"Auto-created text component type"},"title":"","content":"• Return shipping costs are the customer's responsibility unless the return is due to a","url":null,"size_h":100,"size_w":100,"styles":{"color":"#34495e","fontSize":"16px","lineHeight":"1.7","paddingLeft":"28px","marginBottom":"14px"},"settings":{"items":["Return shipping costs are the customer's responsibility unless the return is due to a"]},"order":27,"parent_frames":[],"files":[],"created_at":"2026-07-06T07:23:12.697401Z","modified_at":"2026-07-06T07:23:12.697412Z"},{"id":"d5bf04b4-c7fe-4ba7-95b9-1cdb07ce0167","component_type":{"id":"c75fecdd-5af1-4634-8001-5cc73dc35813","name":"Text","description":"Auto-created text component type"},"title":"","content":"Company error or defective product.","url":null,"size_h":100,"size_w":100,"styles":{"color":"#34495e","fontSize":"16px","lineHeight":"1.7","marginBottom":"14px"},"settings":{},"order":28,"parent_frames":[],"files":[],"created_at":"2026-07-06T07:23:12.698531Z","modified_at":"2026-07-06T07:23:12.698543Z"},{"id":"9c0f4956-001b-475b-a93f-4fa40436d06d","component_type":{"id":"c75fecdd-5af1-4634-8001-5cc73dc35813","name":"Text","description":"Auto-created text component type"},"title":"","content":"5.3 Refunds","url":null,"size_h":100,"size_w":100,"styles":{"color":"#2c3e50","fontSize":"20px","marginTop":"28px","fontWeight":"bold","borderBottom":"1px solid #ecf0f1","marginBottom":"8px","paddingBottom":"4px"},"settings":{},"order":29,"parent_frames":[],"files":[],"created_at":"2026-07-06T07:23:12.699783Z","modified_at":"2026-07-06T07:23:12.699794Z"},{"id":"a91498b5-a21e-4cb8-971f-f1aa9dafa628","component_type":{"id":"c75fecdd-5af1-4634-8001-5cc73dc35813","name":"Text","description":"Auto-created text component type"},"title":"","content":"• Approved refunds will be processed within [5-10] business days of receiving the  returned item.\n• Refunds will be issued to the original payment method.\n• Original shipping costs are non-refundable unless the return is due to a Company  error.","url":null,"size_h":100,"size_w":100,"styles":{"color":"#34495e","fontSize":"16px","lineHeight":"1.7","paddingLeft":"28px","marginBottom":"14px"},"settings":{"items":["Approved refunds will be processed within [5-10] business days of receiving the  returned item.","Refunds will be issued to the original payment method.","Original shipping costs are non-refundable unless the return is due to a Company  error."]},"order":30,"parent_frames":[],"files":[],"created_at":"2026-07-06T07:23:12.701073Z","modified_at":"2026-07-06T07:23:12.701085Z"},{"id":"4d792a59-e39b-4078-bfb4-e65612d5e0ba","component_type":{"id":"c75fecdd-5af1-4634-8001-5cc73dc35813","name":"Text","description":"Auto-created text component 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DEFECTIVE OR INCORRECT ITEMS","url":null,"size_h":100,"size_w":100,"styles":{"color":"#2c3e50","fontSize":"20px","marginTop":"28px","fontWeight":"bold","borderBottom":"1px solid #ecf0f1","marginBottom":"8px","paddingBottom":"4px"},"settings":{},"order":31,"parent_frames":[],"files":[],"created_at":"2026-07-06T07:23:12.702258Z","modified_at":"2026-07-06T07:23:12.702270Z"},{"id":"e3f9395c-59ff-4119-a219-37eef47109d6","component_type":{"id":"c75fecdd-5af1-4634-8001-5cc73dc35813","name":"Text","description":"Auto-created text component type"},"title":"","content":"If you receive a defective or incorrect item, please contact us within [7] days of  delivery. The Company will arrange for a replacement or full refund, including return shipping  costs.","url":null,"size_h":100,"size_w":100,"styles":{"color":"#34495e","fontSize":"16px","lineHeight":"1.7","marginBottom":"14px"},"settings":{},"order":32,"parent_frames":[],"files":[],"created_at":"2026-07-06T07:23:12.703399Z","modified_at":"2026-07-06T07:23:12.703409Z"},{"id":"18a1b5b8-c5be-4ee3-9e8e-8401fc1dc4a5","component_type":{"id":"c75fecdd-5af1-4634-8001-5cc73dc35813","name":"Text","description":"Auto-created text component type"},"title":"","content":"7. WARRANTY","url":null,"size_h":100,"size_w":100,"styles":{"color":"#2c3e50","fontSize":"20px","marginTop":"28px","fontWeight":"bold","borderBottom":"1px solid #ecf0f1","marginBottom":"8px","paddingBottom":"4px"},"settings":{},"order":33,"parent_frames":[],"files":[],"created_at":"2026-07-06T07:23:12.704397Z","modified_at":"2026-07-06T07:23:12.704409Z"},{"id":"e2f2abf2-088d-4798-8d9a-91da5a591df2","component_type":{"id":"c75fecdd-5af1-4634-8001-5cc73dc35813","name":"Text","description":"Auto-created text component type"},"title":"","content":"Products sold by Mentor Digital are covered by a [X-month/year] warranty against  manufacturing defects, unless otherwise stated. This warranty does not cover damage caused by misuse, accidental damage, or unauthorized modifications.","url":null,"size_h":100,"size_w":100,"styles":{"color":"#34495e","fontSize":"16px","lineHeight":"1.7","marginBottom":"14px"},"settings":{},"order":34,"parent_frames":[],"files":[],"created_at":"2026-07-06T07:23:12.705499Z","modified_at":"2026-07-06T07:23:12.705509Z"},{"id":"9f144a69-b8a8-4f8d-beca-8ebeeb00141d","component_type":{"id":"c75fecdd-5af1-4634-8001-5cc73dc35813","name":"Text","description":"Auto-created text component type"},"title":"","content":"8. 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